Mortgage Advisor Team Leader

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Role Overview

The Mortgage Advisor Team Lead plays a critical role in driving performance, coaching excellence, and ensuring operational consistency across the advisory team. The role is designed to blend leadership, strategy, and execution — creating a culture of accountability, high performance, and continuous improvement.

Core Competencies & Responsibilities

1. Coach and Develop

• Conduct regular call listening sessions and file quality reviews (minimum twice per advisor per month) to ensure adherence to Mortgage Finder processes and standards.

• Identify individual and team development needs and create structured coaching plans to close skill and performance gaps.

• Provide actionable feedback that is timely, specific, and focused on improvement and long-term advisor growth.

• Support new joiners through onboarding and ramp-up, ensuring competency within the first four months.

2. Strategic Mindset

• Analyse team performance data to identify trends, bottlenecks, and opportunities for improvement.

• Translate business objectives into actionable team plans that align with company goals (submissions, disbursals, lead conversion).

• Work closely with the Sales Manager and Enablement team to align on strategy, market insights, and resource prioritisation.

• Anticipate challenges and plan proactively to mitigate risks across the sales funnel.

3. Harness Resilience

• Maintain high standards of performance under pressure and model composure during challenging periods.

• Encourage perseverance and problem-solving within the team to overcome obstacles in the sales cycle or customer experience.

• Build a culture of accountability and ownership, where setbacks are used as learning opportunities to strengthen team performance.

4. Drive Results

• Ensure CRM hygiene and operational excellence across the team — every case is updated, every follow-up logged, and every process adhered to.

• Run weekly team huddles to align on targets, celebrate wins, share learnings, and motivate for performance consistency.

• Monitor and manage performance against KPIs, including submissions, disbursals, lead conversion, and service quality.

Drive engagement through gamification, recognition, and team-building activities to sustain motivation and collaboration.

Skills & Competencies

• Proven track record as a high-performing Mortgage Advisor.

• Strong leadership skills with experience managing and coaching a team.

• Excellent communication and presentation skills.

• Strong problem-solving ability to manage complex and stuck cases.

• Motivational and energetic leader with a focus on team culture and collaboration.

• Commercially driven with a strong understanding of the UAE mortgage market.

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First

• Data Beats Opinions, Speed Beats Perfection

• Optimise for Impact

• No Ostriches Allowed

• Our People, Our Power

• The Biggest Risk is Taking no Risk at All

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