Manager - Transformation & BE | Real Estate | Shared Services

Job Requisition ID: 175415

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Manager - Transformation & Business Excellence is responsible for leading the design and implementation of transformation initiatives focusing on enhancing processes, customer experience, and policies within the real estate sector. The role contributes to the organizational goals by driving continuous process improvement initiatives across various departments, allowing for smoother operations, faster decision-making, and fostering a customer-centric approach in the dynamic environment of real estate development and management.

What You Will Do:

Transformation Initiatives

• Conduct gap assessments of different processes to identify performance, compliance, quality, and efficiency gaps.

• Develop, map, and document end-to-end processes, including identifying gaps, recommending industry best practices for process improvements, and implementing improvement actions.

• Ensure all processes are developed in alignment with organization structure, DoA, RACI, and policy framework.

• Lead transformation and business excellence initiatives focusing on improving efficiency, customer experience, change management and support the design and implementation of business excellence frameworks, KPIs, and performance measurement systems.

• Drive technical initiatives across multiple digital systems to support deployment and digitization of approved processes and coordinate cross-team dependencies and integration efforts.

• Identify and recommend industry best practices for process improvements, identify gaps and implement improvement actions including the development of workflows to integrate systems and ensuring business ROI.

• Collaborate with internal and external stakeholders for the design of Value Chain, Processes, Customer Journeys, RACI matrices and similar business excellence frameworks.

Training and Workshops

• Lead workshops and trainings across cross-functional teams to ensure adoption and understanding of processes.

• Devise and validate business cases for new initiatives in collaboration with key stakeholders as per business needs.

Required Skills To Be Successful:

• Strong communication skills to drive clarity and alignment across multiple teams and geographies.

• Ability to conduct gap assessments and implement improvement actions.

• Experience in leading workshops and trainings for cross-functional teams.

• Knowledge of digital systems to support process deployment and digitization.

What Qualifies You For The Role:

• 7-10 years of experience, with GCC experience essential.

• Experienced in real estate development, construction, asset management or similar industries.

• Demonstrated ability to drive cross-functional business improvement and change management initiatives.

• Proven experience of managing and driving projects within aggressive timelines and with clear deliverables.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.