Manager-People and Change

Core Responsibilities

• Lead and manage Organization Design and Workforce Planning engagements and/or multiple workstreams, ensuring delivery to agreed scope, timelines, and quality standards.

• Manage client relationships day-to-day, including senior stakeholder engagement, issue resolution, and expectation management.

• Drive organization design solutioning: define design principles, develop and evaluate structure options, refine governance and decision rights, and oversee role profiling.

• Lead strategic workforce planning and shaping initiatives including demand/supply modelling, capacity planning, skills/capability planning, and scenario analysis.

• Oversee data-driven analysis, benchmarking, and synthesis of insights into clear recommendations and implementation roadmaps.

• Plan and facilitate workshops with client leadership; structure discussions to achieve alignment and decisions.

• Own project governance including work planning, resourcing, budget tracking inputs, RAID management, and reporting to engagement leadership.

• Lead development of high-quality client deliverables (reports, dashboards, and presentations) with strong story lining and executive clarity.

• Coach, mentor, and performance-manage team members; allocate tasks effectively and ensure development and wellbeing of the team.

• Lead business development inputs including proposal structuring, writing, reviewing, and preparing pitch materials; contribute to account growth activities.

• Contribute to practice development by developing methodologies, tools, and thought leadership assets for Organization Design and Workforce Planning.

Professional Experience and Requirements

• 6-8 years of consulting experience, with significant experience leading Organization Design and/or Workforce Planning engagements end-to-end.

• Prior Big 4 consulting experience is mandatory, including team leadership and delivery of complex, client-facing advisory engagements.

• Proven experience designing target organizations and governance, conducting spans/layers and role clarity diagnostics, and producing role/structure artefacts.

• Proven experience developing strategic workforce plans and models, including scenarios, capacity and capability planning, and workforce transition approaches.

• Strong engagement management capability, including planning, resourcing, quality assurance, and managing delivery risks and dependencies.

• Strong commercial and client management acumen, including contribution to proposals and supporting engagement economics.

• Excellent communication skills (written and verbal) with ability to communicate complex concepts clearly to senior stakeholders.

• Demonstrated leadership behaviours aligned to firm standards, including coaching, accountability, and collaboration.

Educational Qualifications and Certifications

• Bachelor’s Degree in Human Resources, Psychology, Business Management, Engineering, or a related discipline; Master’s degree is an advantage.

• Relevant professional certifications are an advantage (e.g., organization design, workforce analytics, project/program management, change management).

Technical Competencies :

• Advanced Organization Design & Operating Model Design (structures, governance, decision rights, role architecture)

• Strategic Workforce Planning & Shaping (demand/supply, scenarios, skills/capability planning)

• Data-led Insight Generation & Benchmarking

• Consulting Delivery Leadership & Quality Assurance

• Engagement/Project Management (planning, resourcing, governance, RAID)

• Executive Communication (storylined presentations, report writing, facilitation)

• Proficiency in MS Office Tools; familiarity with analytics tooling is a plus