Manager IT Demand Planning & Capacity

Key Accountabilities:

• Demand Forecasting & Planning

• Consolidate approved and pipeline demand into short-, medium-, and long-term demand forecasts.

• Translate portfolio priorities into capacity-feasible delivery plans across ADM1, ADM2 and other delivery partners

• Ensure alignment between business roadmap, approved funding, and available vendor capacity.

• Vendor Capacity Management

• Own capacity planning and utilization tracking for ADM1, ADM2 and other partners across all delivery streams.

• Maintain a single version of truth for vendor capacity (MDs, skill mix, allocations, and burn rates).

• Optimize utilization by proactively balancing demand across vendors and delivery models.

• Capacity Utilization Management

• Monitor and analyze planned vs actual utilization at vendor, program, and portfolio level.

• Identify risks of underutilization, over-utilization, or skill mismatch, and recommend corrective actions.

• Support cost optimization by reducing idle capacity, unplanned ramp-ups, and reactive sourcing.

• Portfolio & Delivery Alignment

• Partner with Demand Managers and Delivery teams to ensure realistic commitments based on capacity constraints.

• Support PI, quarterly, and release planning with capacity-backed inputs.

• Ensure waterfall and agile demands are planned cohesively within vendor capacity limits.

• Vendor Performance & Governance

• Act as the IT owner for capacity governance with ADM1 and ADM2 partners.

• Lead regular capacity and utilization reviews with vendors.

• Highlight delivery risks, dependency bottlenecks, and capacity gaps to IT leadership.

• Support financial planning and forecasting for vendor spend and capacity-based contracts.

• Track utilization against contracted MDs, rate cards, and commercials.

• Provide inputs to renewals, renegotiations, ramp-up/down decisions, and sourcing strategies.

• Reporting, Insights & Continuous Improvement

• Define and track key capacity KPIs (utilization %, forecast accuracy, idle capacity, demand coverage).

• Provide executive-level dashboards and insights for CIO, Finance, and Portfolio forums.

• Continuously improve demand planning and capacity management processes and tools.

Qualifications, Experience And Skills:

Qualifications

• Bachelor’s degree in Data Analytics, IT or Business Management

Experience

• 10–15 years of experience in demand planning, capacity management, or portfolio roles

• Proven experience managing capacity and planning in ADM vendor landscapes

• Experience in telecom or large enterprise IT environments

• Proven experience in Data Analytics, Eazy BI, Jira Dashboards

Skills

• Strong analytical and planning skills with a financial mindset

• Ability to balance demand ambition with capacity and cost realities

• Confident stakeholder and vendor management capability

• Data-driven decision making and scenario planning

• Experience managing capacity-based delivery models (MD-based)

• Strong understanding of Agile and Waterfall capacity planning

• Experience working with ADM vendors and SI models

• Proficiency in Jira, Confluence, Excel, and portfolio / capacity reporting tools

Success Measures

• Improved utilization of ADM1 and ADM2 capacity

• Reduced idle capacity and unplanned vendor spend

• Higher forecast accuracy and delivery predictability

• Strong alignment between portfolio priorities, funding, and vendor capacity