Manager Crew Training Quality & Standards

Job Purpose

Our cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers ‘Fly Better’!

About the role:

Reporting to the Divisional Vice President of Cabin Crew Training, the Manager Crew Training Quality & Standards will be accountable for ensuring the strategic alignment and quality assurance of training programmes, ensuring they meet internal standards, external benchmarks, and other key requirements. Lead the development and execution of quality assurance frameworks, ensuring all learning programmes are impactful, efficient, and adhere to international best practices, the needs of the learners, and the corporate values of the Emirates Group.

What you will do:

Quality Assurance Strategy: Develop and drive a comprehensive quality assurance strategy and framework for training programmes. Establish policies and procedures for monitoring and evaluating training quality.

Programme Evaluation & Improvement: Oversee the design and implementation of programme evaluation strategy, including processes, learner feedback, performance assessments, and instructor evaluations. Lead continuous improvement initiatives based on findings from evaluations, assessments, and audits.

Curriculum and Content Standards: Oversee the development and quality assurance of training materials, courses, and curricula to ensure alignment with organisational and industry standards. Lead collaboration with subject matter experts, content designers, and trainers to continuously improve and enhance the curriculum. Monitor and evaluate training delivery methods, ensuring they adhere to best practices and effectively drive engagement and outcomes. Adapt training programmes to local cultural differences, operational demands, and regulatory constraints, ensuring broad applicability within a diverse, global workforce.

Compliance Oversight: Ensure all training programmes adhere to internal quality standards and industry best practices. Lead coordination with relevant stakeholders to manage audits, inspections, and accreditation.

Stakeholder Engagement and Reporting: Act as a key strategic partner to senior management, influencing training policies and quality assurance priorities to align with the business objectives. Oversee the development and delivery of quality performance reports, highlighting trends, challenges, and areas of improvements.

Risk Management: Identify and assess potential risks related to training quality and compliance, including factors such as evolving aviation standards, technology, and internal process gaps. Develop and implement risk management strategies to mitigate potential issues affecting the quality of training.

Technological Integration: Oversee the integration and implementation of technology tools (e.g., Learning Management Systems, data analytics platforms, and other digital solutions) to enhance quality assurance processes and adherence to training standards.

Crisis Management & Recovery Planning: In collaboration with other stakeholders, develop response strategies and contingency plans for training disruptions, ensuring continuity and swift recovery. Lead post-crisis evaluations to strengthen future risk mitigation.

Team Leadership and Development: Lead a team of Quality & Standards specialists and Audit & Data Analysts. Foster a culture of quality and continuous improvement across the organization.

Qualification

To be considered for the role, you must meet the below requirements:

• Completed Degree or Honors (12+3 equivalent) in a related discipline and/or any other relevant field of study.
• 10+ years of experience in In-Flight Services / In-flight Administration, and/or extensive experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organisations.
• Proven ability to manage teams and drive quality assurance initiatives in these environments.
• Strong background in quality management systems, including audit processes, and continuous improvement methodologies.
• Excellent written and verbal communication skills to engage with internal and external stakeholders.
• Advanced analytical capabilities to evaluate data, assess training materials, and ensure compliance with quality standards.
• Strong ability to identify issues and develop effective solutions to improve training quality.
• Understanding of the training sector and the challenges involved in delivering high-quality education and training Programmes.
• Familiarity with learning management systems (LMS), data analysis tools, and training delivery technologies.
Leadership Role: Yes

Emirates is an international organisation with employees from over 160 nationalities, we encourage applications from across the globe!

Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will be invited to complete a “HireVue” video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to an assessment and interview with our hiring managers.

If you are successful, your recruiter will reach out to you with an offer, and our Onboarding team will ensure a smooth transition into your new role at Emirates!

We look forward to hearing from you!

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.