Manager Crew Training Digital Learning

Job Purpose

Our cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers ‘Fly Better’!

About the role:

Reporting to the Divisional Vice President of Cabin Crew Training, the Manager Crew Training Digital Learning Operations will be responsible for overseeing the development, implementation, and management of digital learning platforms and initiatives for crew members within Cabin Crew Training College, ensuring they align with business objectives, regulatory requirements, and industry standards. The role will collaborate with internal stakeholders, subject matter experts, and technology teams to design innovative learning experiences, monitor performance metrics, and optimize digital tools and platforms.

What you will do:

• Immersive Technology & VR/IXR Development: Oversee the development, deployment, and maintenance of VR/IXR training simulations and immersive reality experiences tailored to crew training needs. Ensure that immersive learning modules align with organizational training goals and meet industry safety and compliance standards. Identify emerging trends in VR/AR technologies and propose innovations to enhance crew training effectiveness.
• Digital Learning Strategy & Leadership: Develop and implement the strategic vision for digital learning solutions, integrating VR/Immersive Reality technologies for crew training. Lead and manage the team responsible for the implementation and continuous improvement of immersive training capability and training platforms/hardware.
• Hardware Management: Oversee the maintenance and readiness of digital learning hardware, including VR systems, servers, and workstations. Collaborate with SD Business Support and IT teams to ensure seamless setup, troubleshooting, and timely upgrades to meet training needs.
• Content Development & Optimization: Lead a team in the design, development, and customization of IXR/VR training modules, ensuring content is relevant, accurate, and aligned with training objectives. Collaborate with subject matter experts in the design and produce high-quality immersive training experiences. Continuously evaluate and improve digital learning content based on feedback from trainees, instructors, and performance data.
• Training Delivery & Support: Oversee the delivery of immersive crew training sessions, ensuring smooth operations and high levels of user engagement and effectiveness.
• Project Management: Lead cross-functional teams in the successful execution of VR/IXR projects, ensuring timelines, budgets, and performance targets are met. Manage relationships with external vendors, including hardware suppliers and software developers, ensuring deliverables are met on schedule and within scope. Ensure that all projects are compliant with regulatory requirements and industry standards.
• Budget & Resource Management: Oversee the budgeting and allocation of resources for the digital learning operations, including hardware procurement, software development, and training staff. Lead the transformation of cabin crew training through cutting-edge digital platforms, including e-learning and virtual simulations, to enhance learning effectiveness and scalability. Spearhead the design and implementation of innovative training solutions, leveraging technology to drive continuous improvement.

Qualification

To be considered for the role, you must meet the below requirements:

• Completed Degree or Honors (12+3 equivalent) in Business Administration, Management, Engineering, Computer science, or a related discipline and/or any other relevant field of study.
• 10+ years of experience in In-flight services / In-flight administration / Training & Development, with expertise in IT and digital innovation.
• Proven experience in managing complex projects.
• Experience in introducing new capabilities and supporting organisational change.
• Experience in process improvement and design.
• Experience in managing a cross-functional team.
• Proven ability to build trusted relationships and communicate and collaborate effectively with different stakeholders.
• Strong leadership skills with the ability to inspire and motivate teams, drive consensus, and resolve conflicts effectively.
• Proven ability to effectively work in an agile environment and ability to handle uncertainty.
• Proficiency in project management methodologies with experience using project management
• Software tools for planning, tracking, and reporting.
• Creative mindset with a passion for pushing the boundaries of and driving change.At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So, if you are looking for a challenging and rewarding opportunity, apply today and join the Cabin Crew Training team!

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers