IT/AV Officer at InterContinental Residences Dubai Business Bay

InterContinental Residences Dubai Business Bay is seeking a proactive and technically skilled IT/AV Officer to support the smooth operation of all information technology and audio-visual systems across the property. This role is essential in maintaining seamless connectivity, system security, and high-quality AV experiences for guests and colleagues, in line with InterContinental brand standards and Forbes luxury service expectations.

Located in the heart of Dubai’s Business Bay, the property features 176 luxury serviced residences. As an IT/AV Officer, you will play a key role in ensuring uninterrupted operations, secure infrastructure, and exceptional digital experiences across the property.

Your Day-to-Day

Every day is different, but you’ll mostly be:

IT Operations & Infrastructure Support

• Provide first and second-level technical support for hardware, software, and network issues

• Maintain and monitor hotel IT infrastructure including servers, switches, firewalls, workstations, and printers

• Support core hotel systems including PMS, POS, IPTV, HSIA (Wi-Fi), telephony, and back-office applications

• Ensure scheduled backups are completed and verified

• Assist in system installations, upgrades, and patches as directed by the Cluster Director of IT

Audio-Visual (AV) Operations

• Set up, test, and operate AV equipment for meetings, events, and internal functions

• Troubleshoot projectors, LED screens, sound systems, microphones, and video conferencing platforms

• Coordinate with Events and F&B teams to ensure seamless AV support

• Maintain proper storage, preventive maintenance, and inventory of AV equipment

Network & Security Compliance

• Monitor network performance and escalate issues where required

• Support implementation of cybersecurity measures and brand IT security standards

• Assist in managing user accounts, access controls, and system permissions

• Ensure compliance with data protection policies and corporate IT guidelines

Systems Maintenance & Asset Management

• Perform preventive maintenance of IT and AV equipment

• Maintain updated IT asset registers and documentation

• Report recurring technical issues and recommend operational improvements

• Coordinate with external vendors under the guidance of the Cluster Director of IT

Team Collaboration & Service Delivery

• Provide prompt, professional IT support to all departments

• Deliver basic IT orientation or guidance to colleagues when needed

• Participate in departmental meetings and IT briefings

• Maintain professional grooming and conduct aligned with luxury brand standards

What We Need from You

Qualifications & Experience

• Diploma or Degree in Information Technology, Computer Science, or related field

• Minimum 2–3 years of IT support experience in hospitality or corporate environments

• Experience supporting cluster or multi-property environments is an advantage

• Exposure to luxury hospitality operations preferred

Technical Skills

• Strong understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi systems)

• Experience with Windows Server environments and end-user device management

• Knowledge of hotel systems (PMS, POS, IPTV, HSIA) preferred

• Hands-on experience with AV systems and conferencing technology

• Understanding of cybersecurity and IT compliance standards

Education & Certifications

• Bachelor’s degree or diploma in IT or related field

• Certifications such as CompTIA A+, Network+, Microsoft, or Cisco preferred

• AV certifications are an advantage

Personal Attributes

• Strong troubleshooting and analytical skills

• Detail-oriented with high system accuracy

• Service-driven mindset with strong communication skills

• Ability to work under pressure in a fast-paced luxury environment

• Flexible to work shifts, weekends, and public holidays

• Reliable, proactive, and disciplined

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don’t quite meet every single requirement but still believe you’d be a great fit for the role?

We’d love to hear from you! Click Apply and start your journey with us today.