HR Operations Manager

Job Summary

We are seeking an experienced HR Operations Manager to lead and oversee all Human Resources operations while ensuring full compliance with company policies, Saudi labor laws, and government regulations. The successful candidate will manage the end-to-end employee lifecycle, oversee HR systems and processes, ensure compliance with Qiwa, Mudad, GOSI, Hadaf (HRDF), and Saudization (Nitaqat) requirements, and drive operational excellence across the HR function.

Key Responsibilities

HR Operations

• Lead and manage the day-to-day HR operations, ensuring efficient, accurate, and compliant HR service delivery.
• Oversee the full employee lifecycle, including onboarding, contract management, employee records, transfers, promotions, leave administration, and offboarding.
• Develop, implement, and continuously improve HR policies, procedures, and operational workflows.
• Ensure accurate maintenance of employee files, HR documentation, and confidential personnel records.
• Supervise HR Operations staff and provide coaching, performance management, and professional development.Requirements

Government Platforms & Compliance

• Manage all activities related to Qiwa, including employment contracts, employee transfers, work permits, establishment management, and compliance with Ministry of Human Resources regulations.
• Oversee payroll processing and Wage Protection System (WPS) compliance through Mudad, ensuring timely salary processing and reporting.
• Manage employee registration and compliance with GOSI, including new registrations, updates, and end-of-service processing.
• Coordinate with Hadaf (HRDF) for wage support programs, training initiatives, and employer incentives.
• Develop and monitor Saudization (Nitaqat) strategies to achieve and maintain required localization targets.
• Monitor changes in Saudi labor regulations and ensure organizational compliance.
• Coordinate with government authorities regarding inspections, audits, and regulatory requirements.

Payroll & Employee Services

• Oversee payroll preparation and validation in coordination with Finance.
• Ensure accurate processing of employee benefits, allowances, leave balances, overtime, and end-of-service benefits.
• Resolve payroll discrepancies and employee inquiries in a timely manner.
• Monitor attendance, leave management, and HR operational KPIs.

Employee Relations

• Manage employee relations issues, disciplinary actions, grievances, and investigations in accordance with company policies and Saudi Labor Law.
• Support department managers with HR guidance and operational best practices.
• Promote employee engagement and continuous improvement initiatives.

Reporting & HR Systems

• Manage HR Information Systems (HRIS) and ensure data integrity.
• Prepare HR dashboards and reports covering headcount, turnover, Saudization, payroll, recruitment, compliance, and workforce analytics.
• Maintain accurate documentation to support internal and external audits.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• Minimum 8+ years of progressive HR experience, including 5+ years in an HR Operations management role.
• Strong knowledge of Saudi Labor Law and HR best practices.
• Extensive experience using Qiwa, Mudad, GOSI, Hadaf (HRDF), Muqeem, Absher Business, and other government HR platforms.
• Professional HR certification such as SHRM-CP/SHRM-SCP, PHR/SPHR, or CIPD is preferred.