Housekeeping Coordinator (Saudi National)

Company Description

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

Job Description

We are hiring a Housekeeping Coordinator (Saudi National) who will play a vital role in orchestrating the daily operations of the Housekeeping department, ensuring guest rooms, public spaces, and back-of-house areas consistently reflect the elevated standards, elegance, and theatrical spirit of the FAENA brand.

Acting as the operational heartbeat of the department, you will coordinate schedules, manage communication flow, support service delivery, and ensure seamless collaboration across departments. This role requires exceptional organization, attention to detail, and the ability to maintain Forbes-level service standards while creating an environment of warmth, precision, and operational excellence.

Key Responsibilities

• Coordinate the daily operations of the Housekeeping department to ensure smooth and efficient workflow
• Assign cleaning schedules, tasks, and operational priorities to housekeeping team members and monitor progress throughout shifts
• Maintain proper staffing coverage and assist with scheduling to support operational demands and guest satisfaction
• Monitor room status updates and maintain accuracy within Opera and housekeeping management systems
• Conduct quality inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure compliance with FAENA and Forbes 5-star standards
• Handle guest requests, concerns, and housekeeping-related complaints promptly and professionally, ensuring timely resolution and follow-up
• Maintain strong communication and coordination with Front Office, Engineering, Laundry, Butler, and other operational departments to ensure seamless guest experiences
• Prepare daily reports, room status updates, maintenance reports, payroll support documentation, and departmental records as required
• Attend departmental meetings, prepare agendas, record minutes, and communicate operational updates effectively
• Organize and maintain housekeeping files, databases, office supplies, operational forms, and departmental stationery
• Support month-end administrative processes including payroll preparation and expense tracking
• Monitor inventory levels of cleaning supplies, linens, guest amenities, and operational equipment to ensure availability and cost control
• Coordinate and support VIP arrivals, special requests, deep-cleaning projects, and high-priority operational tasks
• Manage all Lost & Found procedures including recording, storing, tracking, and handover processes in accordance with resort policies
• Support onboarding, orientation, and training for new team members and trainees within the department
• Train team members on cleaning procedures, chemical usage, equipment handling, and luxury service standards
• Ensure compliance with health, hygiene, sanitation, fire, and safety regulations across all housekeeping operations
• Identify operational improvements and communicate maintenance or service deficiencies proactively
• Maintain exceptional professionalism, grooming, and communication standards aligned with the FAENA culture and brand identity
• Carry out any additional duties required to support operational excellence and an exceptional guest experience

Qualifications

• Minimum 2 years of experience in Housekeeping operations within a luxury hotel or resort environment, including at least 1 year in a Coordinator role
• Previous experience with Forbes 5-star or AAA 5-Diamond service standards preferred
• Familiarity with Opera PMS and housekeeping management systems preferred
• High school diploma or equivalent required; degree or certification in Hospitality Management preferred
• Strong organizational and multitasking abilities with the ability to manage priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Strong attention to detail with a passion for cleanliness, presentation, and luxury hospitality standards
• Ability to manage schedules, coordinate teams, and maintain operational efficiency
• Strong problem-solving, decision-making, and conflict-resolution abilities
• Knowledge of health, hygiene, sanitation, and workplace safety standards
• Ability to handle guest requests and complaints with professionalism, discretion, and empathy
• Proficient in Microsoft Office and administrative systems
• Team-oriented with leadership qualities and a collaborative mindset
• Energetic, proactive, and committed to delivering exceptional guest experiences
• Demonstrates authenticity, warmth, professionalism, and an engaging personality aligned with the FAENA culture