Hotel Driver-Transportation & Guest Service Ambassador at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we are seeking a professional, service-oriented, and reliable Hotel Driver to support our guests and residents through safe transportation services while assisting with Bell Services operations to deliver exceptional arrival and departure experiences.

This role is designed for a hospitality professional who takes pride in providing warm, personalized service, maintaining high safety standards, and creating positive first and last impressions for every guest.

This is more than a driving role.

InterContinental Residences Dubai Business Bay represents refined residential luxury, where every guest interaction matters. As a Hotel Driver, you will play an important role in ensuring seamless transportation, supporting luggage handling, and assisting guests throughout their journey while upholding the highest standards of hospitality and professionalism.

Why This Role Matters

Exceptional guest experiences begin the moment a guest arrives.

As a Hotel Driver, you will support both transportation and Bell Services operations, ensuring guests and residents experience comfort, convenience, and genuine hospitality from arrival through departure.

Your contribution helps create memorable first impressions, supports operational efficiency, and reinforces the luxury service standards that define our brand.

Be Part of Every Journey

You will serve as both a transportation ambassador and a valued member of the Front Office team, supporting guest arrivals, departures, and daily transportation requirements.

From airport transfers and vehicle operations to luggage assistance and guest escorting, every interaction contributes to a seamless and memorable guest experience.

What We'll Support You to Do

• Deliver Exceptional Service: Create positive guest experiences through professional transportation and arrival assistance
• Build Hospitality Skills: Develop expertise in luxury guest service and Front Office operations
• Grow Your Career: Gain valuable experience within a world-class hospitality environment

The Gig

Reporting to the Assistant Front Office Manager / Director of Rooms, the Hotel Driver supports guest transportation requirements while assisting Bell Services operations to ensure smooth arrivals, departures, and guest movements throughout the property.

• The Opportunity: Join a luxury residential hospitality environment where service excellence matters
• The Strategy: Deliver safe, efficient, and personalized guest assistance at every touchpoint
• The Impact: Contribute to memorable guest experiences and operational excellence

You will be responsible for operating company vehicles safely, assisting with guest luggage, supporting transportation logistics, and ensuring every guest interaction reflects the InterContinental brand.

Stay Human

At InterContinental, every detail matters.

This role is about more than transportation—it is about creating welcoming experiences, building guest confidence, and delivering genuine hospitality through professionalism, care, and attention to detail.

Your Day-to-Day

No two days are the same; your responsibilities will include, but are not limited to:

Transportation Services

• Safely transport guests, residents, and colleagues as assigned
• Provide airport transfer and local transportation services when required
• Ensure vehicles are clean, presentable, and maintained to brand standards
• Conduct routine vehicle inspections and report maintenance concerns promptly

Guest Arrival & Departure Experience

• Welcome guests warmly upon arrival and departure
• Assist with luggage handling, storage, and delivery to guestrooms or residences
• Escort guests to their rooms and provide basic property information when required
• Support smooth check-in and check-out experiences in collaboration with Front Office colleagues

Bell Services Support

• Assist Bell Attendants with luggage movement and guest requests
• Coordinate transportation schedules and guest logistics efficiently
• Support VIP arrivals, group arrivals, and special guest requests
• Maintain cleanliness and organization of luggage storage areas

Guest Experience

• Respond promptly and professionally to guest inquiries and requests
• Provide directions and local area information when appropriate
• Deliver service with a positive, courteous, and professional attitude
• Anticipate guest needs and offer assistance proactively

Safety & Compliance

• Follow all traffic regulations and company driving policies
• Maintain valid licenses and required certifications
• Ensure guest safety during transportation activities
• Adhere to company policies, health and safety standards, and operational procedures

What Success Looks Like

• Safe and efficient transportation operations
• Positive guest feedback regarding service and professionalism
• Smooth coordination of arrivals, departures, and luggage assistance
• Strong support of Front Office and Bell Services operations
• Consistent adherence to safety and operational standards
• Reliable execution of daily responsibilities and guest requests

Who This Role Is Perfect For

• Hospitality-focused professional with a passion for guest service
• Safe and responsible driver with excellent road awareness
• Friendly and approachable team player
• Service-oriented individual who enjoys interacting with guests
• Reliable and organized professional who performs well under pressure
• Committed to delivering luxury hospitality standards

What We Need From You

Ideally, you bring some (or all) of the following:

Education

• High school diploma or equivalent preferred

Experience

• Previous experience as a driver within a hotel, hospitality, or luxury service environment preferred
• Experience supporting guest services or Bell operations is an advantage
• Valid UAE driving license (light vehicle automatic & manual) with a clean driving record
• Good knowledge of Dubai roads, landmarks, and transportation routes
• GCC/Dubai experience is a plus

Personal Attributes

• Strong customer service mindset
• Professional appearance and communication skills
• Safe and responsible driving habits
• Positive and welcoming attitude
• Ability to work independently and as part of a team
• Reliable, organized, and proactive approach to work
• Flexibility to work shifts, weekends, and public holidays

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Shape the Guest Experience?

If you don’t meet every requirement but believe you bring the right energy, service mindset, and passion for hospitality, we’d still love to hear from you.

Join us and be part of shaping distinctive hospitality experiences in Dubai—where your professionalism, reliability, and commitment to guest care help create memorable moments from arrival to departure.