Guest Service Executive - Front Office - Jumeirah Jabal Omar Hotel
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Jabal Omar
Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.
About the Job
An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group.
The main duties and responsibilities of this role:
- Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
- Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
- Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
- Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
- Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Fluency in written and spoken English.
- Knowledge of front office.
- Strong interpersonal skills.
- Ability to work without direction Initiative.
About the Benefits
We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Requirements
- •Fluency in written and spoken English
- •Knowledge of front office operations
- •Strong interpersonal skills
- •Ability to work without direction
- •Initiative
Responsibilities
- •Efficiently handle guest check-ins and check-outs
- •Process guest payments and manage billing
- •Allocate rooms based on guest preferences
- •Assist with reservation modifications and cancellations
- •Handle and resolve guest complaints professionally
- •Promote hotel services and amenities
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Dubai Holding is a global investment conglomerate that drives the growth of Dubai’s economy. It invests in and manages a portfolio of businesses across various sectors.