Guest Relation Officer (UAE National)

Job responsibilities:

• Greet and welcome customers confidently and professional manner

• Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.

• Assisting the customers till a sales consultant becomes available.

• Contacting the customers after two days of their visit to ensure maintaining high level of customer service.

• Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis

• Create the lead in Salesforce and transfer to the sales consultant

• Ensure all leads are converted and report to the manager

• Creating Leads from Telephone Inquiries and send it to the Sales Team.

• To ensure all incoming calls gets answered within three rings

• To ensure all calls will be transferred to the right person within 45 seconds

• Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.

• Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.

• Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report. (Daily)

• Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report. (weekly/biweekly.)

• Support the Delivery in charge in conducting a physical stock check. (Weekly)

• Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)

• Support in keeping records of maintenance on the Fleet of Test drive vehicles.

• Preparation in support of test drives to Sales Executive’s.

• Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)

• Assist in obtaining the required maintenance and support suppliers

• Keep a stock inventory of supplies and report to line manager accordingly

Educational Qualification

• High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.

Work Experience

• Minimum 1-3 year of work experience in the similar role

Competencies

• Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Ability to work under pressure and handle multiple tasks.

• A professional and friendly demeanor with a focus on customer satisfaction.

• Proficiency in Microsoft Office and showroom management software (preferred).

Languages

• English, Arabic is desirable