Franchise

Job Summary

The Franchise Manager is responsible for managing and developing the company’s franchise operations, ensuring franchisees comply with company standards, achieve business targets, and maintain consistent brand quality across all locations.

Key Responsibilities

• Manage and maintain strong relationships with franchisees.
• Act as the main point of contact between the company and franchise partners.
• Monitor franchisee performance against operational, financial, and business targets.
• Ensure franchise locations comply with brand standards, policies, and procedures.
• Conduct regular performance reviews and follow up on improvement plans.
• Coordinate with Operations, Marketing, Finance, and other departments to support franchisees.
• Support franchisees during new branch openings and operational launches.
• Identify business opportunities and support franchise expansion.
• Review sales, operational, and customer performance and provide recommendations.
• Ensure franchisees maintain the required food quality, service, and customer experience standards.
• Address franchisee issues and resolve operational challenges in coordination with relevant departments.
• Prepare regular reports on franchise performance and business development.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Support negotiations and commercial discussions with franchise partners when required.

Requirements

• Bachelor’s degree in Business Administration, Hospitality, Marketing, or a related field.
• 3–5 years of experience in franchise management, restaurant operations, business development, or a related field.
• Experience in the F&B or restaurant industry is preferred.
• Strong understanding of franchise operations and commercial performance.
• Strong communication, negotiation, and relationship-management skills.
• Ability to analyze business and operational performance.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple franchise partners and locations.
• Good command of English and Arabic.