Foreman - Material Handling Equipment | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 174507

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for a Foreman to join the Linde Division at FAMCO in the UAE. This role is responsible for receiving customers, accurately documenting their service needs, providing clear job estimates, coordinating with the workshop, following up on repairs, and ensuring timely delivery with a complete explanation of work performed. The Foreman plays a key role in achieving service and sales revenue targets while maintaining high customer satisfaction standards.

What you will do:

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Attend to customers promptly, greet them warmly, and gather accurate details of their requests.

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Prepare job cards, provide cost estimates, and explain job details clearly to customers.

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Coordinate with workshop staff to ensure timely completion of repairs.

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Obtain approvals for additional repairs when needed and communicate any delays to customers.

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Deliver the equipment/vehicles in person and explain the invoice and services performed.

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Promote value-added services and ensure revenue targets are achieved.

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Resolve customer concerns promptly to maintain high Customer Service Value (CSV) scores.

Required skills to be successful:

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Diploma or Bachelor in Automobile/Mechanical Engineering.

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3–5 years of experience in an automobile dealership, with at least 3 years in Service Department as a Service Advisor, preferably in Buses/Commercial Vehicles.

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Strong customer handling skills and effective communication abilities.

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Logical thinking to understand technical root causes of vehicle issues.

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Proficiency in MS Office and ERP systems.

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Customer service oriented, honest, responsible, culturally sensitive, and a team player.

About the team:
You will be part of a dedicated service team within the Linde Division, collaborating closely with workshop staff and Service Managers to ensure high-quality service delivery and customer satisfaction. The team is focused on achieving monthly service and sales revenue targets while maintaining high standards.

What equips you for the role:

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Knowledge of automotive dealer/distributor business processes.

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Experience in service management and workflow coordination.

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Strong interpersonal skills and ability to empathize with customers.

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Commitment to achieving business targets while maintaining service quality.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.