Flight Watch Coordinator (AOCC) - Emiratisation

Job Purpose

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.

As a Flight Watch Coordinator, you will, plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL & Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations. The intent of this role is to solve problems before they become a problem for the front-line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.

In this role, you will:

• Plan
-Oversees the flight schedules and reviews aircraft ready state to ensure on-time flight arrival and departures across all airports.
-Oversee operational requirements related to baggage/cargo and passenger prior to arrival/departure.
• Lead
-Briefs dAO core supervision on the flight details to ensure that flight requirements are covered.
-Coordinates all activities (above and below wing) for a safe timely Turnaround process.
• Execute
-Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
-Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
-Implements and monitors airline requirements according to SLA/ASR and provides effectively engagement with the team on the day of operations.
-Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
-Collects relevant flight briefings from Airline representatives to ensure resources are correctly allocated.
-Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance
-Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes/ challenges.
-Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders
-Investigates significant flights delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
-Maintains relationship with internal and external departments such as DAC, Group Safety & Security, Airport Police, Immigration, airline customers to ensure that the needs are met and satisfaction is enhanced

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree in a scientific field (Science, Business Administration, Commerce) Or Diploma in ground handling / airport.
• Bachelor’s degree Holder: 2-4 years of experience in ground handling / airport operations Or Diploma Holder: 4-6 years of experience in ground handling / airport operations.
• Advanced understanding of Baggage Operations.
• Advanced understanding of Load Control.
• Advanced understanding of the usage of Departure Control System.
• Advanced understanding of the usage of AACS, BELT and RTC.
• Advanced understanding of Airline Requirement and Customer SLAs.
• Proficient understanding of the Turnaround Process.
• Basic knowledge of weight and balance.
• Proficient Data collection and analysis Skills.
• Proficient IT and Computer Literacy Skills.
• English Language Skills Level 5.
• Proficient Planning and Organizing Skills.
• Advanced Communication Skills.
• Advanced Writing Skills.
• Safety Awareness Skills.Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers