Field Sales Executive - Direct Channels

Key Accountabilities

• Address urgent requests from authorities and special events (e.g., UAE Humanitarian Center, iPhone launches).

• Capture sales opportunities outside regular shop operations.

• Provide temporary coverage for retail staff to ensure continuous store operations.

• Assist with customer inquiries, order fulfillment, and maintaining service standards.

• Conduct market visits to gather insights and support retail operations.

• Report on competitive activities, customer behavior, and emerging sales opportunities.

• Assist with event logistics and maximize sales during product launches or festivals.

• Provide regular updates and reports on field activities, sales, and customer interactions.

Qualifications:

• Minimum bachelor degree in IT, Telecom or Sales and Marketing.

Experience

• 3-5 years in quality assurance, ideally in retail or customer service.

• 2 years of team leadership experience, focused on coaching and performance.

• Knowledge of TDRA regulations and CPR compliance.

• Familiarity with AI technologies and process optimization.

• Strong experience in reporting, performance analysis, and data-driven decision-making

Skills

• Highly self-motivated and able to act on own abilities

• Effective listening skills that deliver against customer needs

• Passion & motivation for overachieving against KPI’s

• Great at networking and building genuine and productive relationships

• Interest in and awareness of technology

• Mobility within local area

• Evidence of attaining and exceeding service / sales related targets/goals

• Working collaboratively

• Influencing & persuading

• Delivery of Results

• Focusing on the customer

• May be required to perform additional tasks and responsibilities in line with the needs of the business

• Leadership

• Coaching & Developing