Estimator - Body Shop | Al-Futtaim Automotive | BYD | Jeddah

Job Requisition ID: 178457

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

As a Job Estimator in the Workshop, the role is pivotal in providing competitive estimates promptly to enhance customer service for both end users and insurance companies. The position requires a professional who can effectively communicate and negotiate with customers, ensuring estimates are approved and executed efficiently. The Job Estimator is an image builder for the Service Department, fostering trust and confidence within the organization and among stakeholders. Success in this role requires achieving financial targets, maintaining high levels of customer satisfaction, and ensuring operational efficiency. The role's context involves working extended hours and maintaining robust communication channels internally and externally.

What You Will Do:

• Execute assigned jobs according to established work standards, specifications, and required time.

• Observe professional decorum and hospitality with the customer and with co-employees.

• Secure minimum 80% approval from the estimated number of vehicles.

• Collect all necessary and reliable information from the customer to support evaluation and assessment on damaged vehicles.

• Provide estimates of required repairs to customers and negotiate repair charges.

• Achieve monthly financial targets set for labor hours, parts, and other sales.

• Manage and monitor work in progress to ensure timely delivery of the vehicle to the customer and remind customers about the next service due.

• Work extended hours as required by business operations, ensuring effective communication with internal and external stakeholders.

Required Skills To Be Successful:

• Technical expertise in automotive estimation and assessment.

• Proficiency in communication with both customers and peers.

• Strong negotiation skills to facilitate vehicle repair approvals.

• Ability to manage and track progress to ensure timely delivery of services.

What Qualifies You For The Role:

• Diploma or Degree in Technical School, Certificate, or Diploma in Automobile/Mechanical Engineering.

• 3 to 5 years of experience in the automotive industry or similar role.

• Ability to serve as a reliable consultant and provide up-to-date technical information to customers.

• Fluency in English and Arabic, both written and spoken. Computer literacy and driving skills are essential.

• Strong interpersonal communication skills, dynamic nature, and well-groomed/presentable personality with a positive attitude towards customer service.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.