Majid Al Futtaim
Emirati Talent - Senior Associate, Customer Relations Management - Tilal Al Ghaf
🇦🇪 Dubai, UAE🏢 On-site
Customer Relations ManagementCustomer ConcernsIssue ResolutionService Level Agreements (SLA)Customer SatisfactionCase Management
🌙 Emirati
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Majid Al Futtaim
We are looking for a Senior Associate in Customer Relations Management to manage post-handover customer concerns, ensuring issue resolution within SLAs. This role involves customer interaction, coordination with internal teams, and maintaining customer satisfaction through effective case management and reporting.
Requirements
- •Manage post-handover customer concerns
- •Ensure issue resolution within SLAs
- •Customer interaction skills
- •Coordination with internal teams
- •Effective case management
- •Reporting skills
Responsibilities
- •Manage post-handover customer concerns
- •Ensure issue resolution within SLAs
- •Coordinate with internal teams
- •Maintain customer satisfaction
- •Perform case management and reporting
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🌙 Emirati