CX Insignts / VoC Analyst

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well being, and peace of mind of those we serve.

Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

The CX Insights / VoC Analyst converts customer feedback and performance data into actionable insights that drive decision making, journey prioritization, and measurable improvements.

Key Responsibilities

Voice of Customer

• Manage VoC programs including NPS, CSAT, CES, surveys, complaints, and verbatim analysis
• Design survey frameworks and sampling methodologies
• Ensure feedback loops are closed with business stakeholdersData & Analytics

• Analyze trends, drivers, and root causes behind customer sentiment
• Produce dashboards, reports, and executive‑ready insights
• Integrate operational, digital, and CX data for holistic analysisInsight to Action

• Translate insights into clear improvement opportunities
• Support prioritization of CX initiatives based on impact and effort
• Track benefits and outcomes of CX actionsExperience & Skills

• 3 - 5 years in CX analytics, VoC, or business intelligence
• Strong analytical skills (Excel, dashboards, CX platforms)
• Ability to simplify complex data into clear narratives
• Experience in healthcare or service environments preferred

Why Join Us

• Competitive salary aligned with the market.

• Multicultural and hybrid working environment.

• Private Medical Insurance.

• Employee Wellbeing Benefits.

• Educational Development Program supporting continuous learning and growth.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA cigna.com for support. Do not email SeeYourselfEMEA cigna.com for an update on your application or to provide your resume as you will not receive a response.