Customer Relationship Officer (UAE Nationals Only)

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

• Effectively identify and respond to Business Banking client needs.

• Ensure completion of client transaction in timely and quality manner.

• Increase client satisfaction by providing high-quality service.

• Support the quality initiative by reducing transaction defeats and cycle time.

• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.

• Contacting client and getting missing documents.

• Execute relevant financial transaction for clients in line with service.

• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.

• Maximize the referral opportunities from client interactions.

• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.

• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.

• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.

Job Skills & Qualifications:

• High School / Bachelor Graduate

• At least 2 years of relevant experience in similar job

What we offer you:

• Competitive salary package

• Strong emphasis on work-life balance and wellbeing across the bank

• World-class Learning & Development platform and career development

• Generous annual leave entitlement and Private Healthcare

• Preferential banking facilities for employees