Customer Relationship Officer (UAE Nationals Only)
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To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The primary purpose of this job is :
• Provide end to end customer service to Priority Banking customers as per bank TAT’s
• Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
• Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
• Address customer complaints & provide First Contact Resolution where ever possible
• Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
• Follow-up with customer post complaint resolution ensuring customer experience
• Adherence to applicable policies & procedures to safeguard bank’s interests
• Report discrepancies to management
• Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank
• High School or Bachelor degree
• Relevant experience in related/similar job
• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
Job Skills & Qualifications:
• High School or Bachelor degree
• Relevant experience in related/similar job
What we offer you:
• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
Requirements
- •UAE National
- •High School or Bachelor degree
- •Relevant experience in a similar role
- •Assist RM with customer servicing (queries, requests, complaints)
- •Process customer applications and system requests
- •Address customer complaints and provide First Contact Resolution
- •Follow up on complaint resolution
- •Cross-sell banking products to Priority Banking customers
Nice to Have
- •Preferential banking facilities for employees
Responsibilities
- •Provide end-to-end customer service
- •Assist Relationship Manager (RM)
- •Handle customer requests, queries, and complaints
- •Process customer applications
- •Ensure First Contact Resolution
- •Follow up with customers post-resolution
- •Adhere to bank policies and procedures
- •Cross-sell banking products
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