Experts Plus Recruitment Services
IT Business & Technical Support Specialist
🇦🇪 Dubai, UAE🏢 On-site
IT SupportBusiness AnalysisData AnalysisPower BISQLAPI IntegrationAutomation
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60 seconds. $3.99 one-time.
About the Role
We are seeking experienced IT Business & Technical Support Specialists to support various operational departments within a leading government entity. The selected candidates will work closely with business users and IT teams to deliver technical solutions, system enhancements, reporting, automation initiatives, and user support services.
Requirements
Key Responsibilities
- Gather, analyze, and document business requirements.
- Support application enhancements and system development initiatives.
- Coordinate with business stakeholders and technical teams to ensure successful project delivery.
- Develop and maintain dashboards, reports, and data analytics solutions.
- Support system integration activities and API-related projects.
- Participate in testing, implementation, and user acceptance activities.
- Provide technical support, troubleshooting, and issue resolution.
- Assist in AI, workflow automation, and digital transformation initiatives.
- Prepare functional and technical documentation.
- Deliver end-user training and ongoing support.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field.
- 3–8+ years of relevant IT experience.
- Experience in one or more of the following:
- Data Analysis & Reporting
- Power BI / Dashboard Development
- System Integration & APIs
- Application Development
- Artificial Intelligence & Automation
- Business Analysis
- Technical Support & Troubleshooting
- Software Testing & Implementation
- Strong communication and stakeholder management skills.
- Ability to translate business requirements into technical solutions.
- Arabic and English language proficiency is highly preferred.
- Previous experience within government entities, education institutions, or large operational environments is an advantage.
Preferred Skills
- Power BI, SQL, Data Analytics
- API Integration
- Business Analysis & Documentation
- AI & Workflow Automation Tools
- Software Testing & UAT
- Project Coordination
Requirements
- •Bachelor's degree in IT, Computer Science, Software Engineering, or related field
- •3-8+ years of relevant IT experience
- •Experience in Data Analysis, Reporting, Power BI/Dashboard Development
- •Experience in System Integration, APIs, Application Development
- •Experience in AI, Automation, Business Analysis, Technical Support, Troubleshooting, Software Testing, Implementation
- •Strong communication and stakeholder management skills
- •Ability to translate business requirements into technical solutions
- •Arabic and English language proficiency highly preferred
Nice to Have
- •Power BI, SQL, Data Analytics
- •API Integration
- •Business Analysis
- •Documentation
- •AI Workflow Automation Tools
- •Software Testing
- •UAT
- •Project Coordination
Responsibilities
- •Gather, analyze, and document business requirements
- •Support application enhancements and system development
- •Coordinate with stakeholders and technical teams
- •Develop and maintain dashboards, reports, and data analytics solutions
- •Support system integration activities and API projects
- •Participate in testing, implementation, and UAT
- •Provide technical support, troubleshooting, and issue resolution
- •Assist in AI, workflow automation, and digital transformation initiatives
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75% Get Rejected
- See if your CV passes Experts Plus Recruitment Services's ATS filters
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
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Company
Experts Plus Recruitment Services
50-250 employees
Experts Plus Recruitment Services provides staffing and HR solutions to companies. They focus on connecting employers with qualified candidates across various sectors.
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