Account Manager

Company Description

We're not in the shipping business; we're in the information business." – Peter Rose, Expeditors Founder.

With over 18,000 trained professionals across 350+ locations worldwide, Expeditors delivers logistics solutions built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.

Job Description

The Account Manager is responsible for developing and growing relationships with existing customers while ensuring exceptional service delivery and identifying opportunities for long-term business growth. This role serves as a trusted advisor to customers, building strong partnerships across all levels of the organization and collaborating with internal teams to deliver value-driven logistics solutions.

Key Responsibilities

• Build and strengthen relationships with assigned customer accounts.
• Develop a thorough understanding of customers' business objectives, supply chain needs, and growth strategies.
• Expand relationships beyond the primary point of contact and establish connections across multiple levels of customer organizations.
• Ensure high levels of customer satisfaction through proactive communication, issue resolution, and ongoing support.
• Identify, develop, and secure opportunities to grow business within existing accounts.
• Lead business reviews and present solutions that enhance customer value and operational performance.
• Collaborate with Operations, Product, and Service teams to deliver seamless customer experiences.
• Maintain accurate customer information, account plans, and opportunities within CRM systems.
• Monitor account performance and recommend improvements that enhance efficiency and service quality.
• Stay informed on Expeditors' products, services, and technology solutions to effectively support customer needs.
• Serve as the customer's advocate while balancing company objectives and profitability.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent industry experience.
• Minimum 3 years of experience in logistics, supply chain, account management, or business development.
• Proven ability to build customer relationships and grow existing accounts.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Demonstrated problem-solving and analytical abilities.
• Ability to collaborate effectively across departments and organizational levels.
• Proficiency in Microsoft Office applications and CRM systems.
• Strong organizational, planning, and time-management skills.
• Professional English and Arabic communication skills, both written and verbal.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program