Workshop Supervisor | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 180737

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are currently looking for an experienced Workshop Supervisor to join our Service team in Abu Dhabi. The role is responsible for overseeing the day-to-day operations of the workshop, ensuring maintenance, servicing, and repair work for heavy-duty trucks is completed efficiently, safely, and to the highest quality standards.
The successful candidate will supervise a team of technicians and service advisors, allocate work based on priorities and technical expertise, monitor job progress, support quality checks, and contribute to achieving workshop revenue, gross margin, productivity, and customer satisfaction targets.

What you will do
•    Oversee daily workshop operations for heavy-duty truck maintenance, servicing, and repair activities.
•    Allocate jobs to technicians based on workload, priority, and technical expertise.
•    Monitor job progress, identify delays, and take corrective action to ensure timely completion.
•    Support the achievement of workshop labour and parts sales targets, including revenue and gross margin objectives.
•    Review and approve repair and service reports to ensure accuracy, completeness, and quality.
•    Conduct quality checks on completed jobs and ensure repairs meet required standards.
•    Guide technicians on complex diagnostics, repairs, and preventative maintenance requirements.
•    Supervise, train, and support workshop staff, including mechanics, technicians, service advisors, and apprentices.
•    Conduct regular toolbox talks, safety briefings, and ensure compliance with health and safety regulations.
•    Prepare daily and weekly reports on job completion, downtime, resource utilization, and operational performance.
•    Communicate job status, delays, and workshop challenges to the Service Manager and relevant stakeholders.

Required skills to be successful
•    Degree or diploma in Mechanical Engineering or a related technical discipline.
•    Minimum 7 years of relevant experience in workshop operations, truck maintenance, servicing, or repair.
•    Previous experience supervising technicians, mechanics, service advisors, or apprentices in a busy workshop environment.
•    Strong understanding of preventative maintenance, quality checks, repair processes, and workshop safety standards.

About the team
You will be part of the Service department, working closely with the Service Manager and leading a team of technicians and service advisors. The team operates in a fast-paced workshop environment focused on maintaining and repairing heavy-duty trucks while ensuring quality service, safety, operational efficiency, and customer satisfaction. This is a hands-on leadership role where collaboration with procurement, fleet, and customer service teams is essential to manage urgent breakdowns, parts availability, turnaround time, and continuous improvement across workshop operations.

What equips you for the role
•    Ability to work under pressure, manage priorities, and drive timely completion of jobs.
•    Proven ability to support revenue, gross margin, productivity, turnaround time, and customer satisfaction targets.
•    Integrity, accountability, and commitment to continuous improvement.
•    Strong hands-on mechanical expertise in heavy-duty truck maintenance and repair.
•    Solid diagnostic skills with the ability to guide technicians on complex technical issues.
•    Strong leadership and people management skills with the ability to supervise and motivate a workshop team.
•    Excellent planning, organizing, and workload allocation skills.
•    High attention to detail with a strong focus on quality, safety, and customer satisfaction.
•    Good communication skills, both written and spoken.
•    Analytical mindset with the ability to identify operational issues and implement corrective action.
•    Customer-oriented approach with the ability to support quick resolution and reduce vehicle downtime.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.