Welcomer - Tamayyaz

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world

Job Description

• Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair…).
• Greeting/Attitude: Always keep a smile on. A positive attitude is a must for all welcomers.
• Follow up: The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.

• Organization: She/he will ensure that her/his section is perfectly tidy at all times, that the stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.
• C/I & C/O: The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
• Communication: She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing, FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.
• Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
• Executive Bookings & VIP: The welcomer will be attentive that each VIP guest or Executive floor booking is guided quickly to the 22nd Floor to benefit from all perks of the executive floor.
• Guest requests follow up: The welcomer will be ready to help the guest with any request.
• Handover: At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.
• Selling / Up-selling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
• Privacy: The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.
• Security: The welcomer has to know her/his duties & responsibility in the eventuality of fire.
• To ensure that all the standards and procedures established are followed strictly.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.

• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

• Basic English skills are a must.

• Strong passion for the Hospitality Field.

• Excellent interpersonal and communication skills.

• Is a team player that contributes to and proactively assists co-workers.

• Ability to work a flexible roster depending on departmental needs.

• Ability to focus attention on guest needs, always remaining calm and courteous.