Watch Technician | Retail | AlFuttaim Watches & Jewellery

Job Requisition ID: 180411

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Watch Technician is responsible for delivering high-quality after-sales service through expert repair and maintenance of watches and clocks. Positioned in the Retail department, this role is crucial for sustaining customer satisfaction and driving service-revenue. Success in this position involves meeting service targets, providing accurate technical assessments of timepieces, and ensuring excellence in technical documentation and quality control procedures.
What You Will Do:

Technical Maintenance

• Perform professional and technical repairs of watches and clocks.
• Conduct regular quality control checks to verify service standards.
• Consolidate and address technical issues effectively.

Client Interaction

• Provide technical estimates regarding the authenticity and reparability of watches.
• Support after-sales service to maintain customer satisfaction and service revenue.

Documentation Management

• Follow up and manage all technical documentation related to service repairs.

Performance Targets

• Achieve the service targets set by the department.

Required Skills To Be Successful:

• Expertise in watch and clock repair techniques.
• Strong customer interaction and communication skills.
• Proficiency in technical documentation management.
• Ability to achieve and surpass service-related performance targets.
What Qualifies You For The Role:

• 10th Standard education or equivalent certification.
• Minimum of 5 years of experience in a Service Technician role, specializing in watches.
• Sound knowledge of watches and the watch industry, including brands and technical specifications.
• Proficiency in MS Excel and Word for documentation and report generation.
About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…