Waiter – Tamayyaz (Saudis Only)

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Job Description

• Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.

• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.

• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.

• Handles the guest greeting upon arrival and their seating through the hostess.

• Ensures that under no circumstances the entrance is left unattended.

• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.

• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).

• Reports cleanliness and maintenance issues to the immediate Supervisor.

• Handles guest complaints as per instructions or consults the immediate Supervisor.

• Does all mise-en place work according to the whole day service requirements.

• To report any equipment failures/problems to the Maintenance Department.

• To pass any maintenance requests to the Maintenance Department.

• To participate in any Training/Developments schemes as recommended by senior management.

• Attends all regular departmental briefings and contributes to an open communication within the assigned team.

• To treat guests and colleagues in a polite and courteous manner.

• To observe high standards of personal hygiene.

• To maintain clean and organized side stations at all times.

• To anticipate customers’ needs.

• To be flexible in assisting around different areas of the hotel.

• Familiar with the company’s internal policies and safety procedures

• Helps in other areas of the Hotel if the situation requires.

• To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.

• Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.

• To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.

• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

• Basic English skills are a must.

• Strong passion for the Hospitality Field.

• Excellent interpersonal and communication skills.

• Is a team player that contributes to and proactively assists co-workers.

• Ability to work a flexible roster depending on departmental needs.

• Ability to focus attention on guest needs, always remaining calm and courteous.