Waiter

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Executes all aspects of Food & Beverage Service in his/her assigned section, according to hotel policies and standards, in order to allow each and every guest to experience an excellent service.

TASKS, DUTIES AND RESPONSIBILITIES:

Meets and exceeds customer and team member expectations by providing Yes I Can! Service & teamwork

• Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations

• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by co-operating and assisting co-workers as needed
• Meets Yes I Can Service standards

Adheres to hotel policies & procedures

• Attends work on time as scheduled
• Follows hotel standards regarding personal hygiene
• Minimizes dangers by following all safety rules and regulations
• Maintains a favourable reputation of the Radisson Blu Hotel at all times.
• Sets up chairs and tables in the restaurant before it opens for business
• Wipes tables and chairs and polishes china, glassware and cutlery
• Fills up service station, supplies the service station during service hours, with necessary condiments, china, glassware, linen and makes sure cutlery is always polished.
• Checks condiments and condiment stands.
• Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest.

• Takes drink orders from the guest, and process these orders into the Micros system.
• Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments.
• Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest in the “Yes I can!” spirit.
• Informs his assigned supervisor immediately of any irregularities or complaints
• Clears tables of dirty and empty glasses (and dishes), replenishes drinks and changes ashtrays.
• Clears regularly the service station and keeps it clean and tidy.
• Helps out in other areas when needed.
• Farewells guests at departure whenever possible.
• Must have a good knowledge of all food & beverage items served according to the menu.
• Is aware of the proper presentation of food & beverages served advising Captain if incorrect
• Is fully trained about menu and promotions including approximate preparation times.
• Is able to serve quickly and efficiently.
• Is familiar with proper handling and maintenance of service equipment.
• Attends scheduled outlet meetings and regular training sessions.
• Carries out any other duty that may be assigned by the management.
• Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest.
• Is aware of the reservations of the restaurant throughout the night.
• Knows Micros system functions and use.

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

HEALTH AND SAFETY

• Reports all potential and real hazards immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
• Works pro-actively to minimise complaints from guests
• Stays abreast of applicable liquor laws, hotel rules and limitations
• Checks that all food and beverage sales is registered and paid for appropriately
• Checks rooming and arrival lists to be aware of VIP guests, and uses guest names when appropriate
• Attends meetings and training required by the Food & Beverage Manager
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Food & Beverage Manager
• Continuously seeks to endeavour and improve knowledge of own job functionIs well updated on, and possesses solid knowledge of the following:

- Hotel fire, bomb and emergency procedures

- Hotel health and safety policies and procedures

- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,

stations, tourist sights)

- Accepted methods of payment by the hotel

- Hotel and corporate marketing and promotional programmes

- Corporate clients, returning guests, and guests generating high business

volume.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.