VP, Digital Transformation, Project Mgmt & QC.Injaz - Retail Ops - CAM - SME & Pvt Banking.Operations Group

Mashreq Bank

Job Description

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Job Title:

Vice President- Head of Digital Transformation, Project Management & QC

Department

Retail Banking Operations, Digital Transformation, Project Management

Direct Supervisor

EVP, Global Head of Retail Banking Operations

Pay Band

M

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Job Purpose

• This role requires a blend of strategic vision, leadership, and technical expertise to drive digital initiatives and maintain high-quality standards across projects.

• The role is multifaceted and crucial for driving an organization’s digital strategy and ensuring high standards in project execution and quality.

• To lead and drive the organization’s digital transformation initiatives, ensuring that technology and digital solutions are effectively integrated into business processes to enhance efficiency, innovation, and competitiveness.

• Assist in the automation of projects for RBG Operations.

• Publishing MIS & Reports to senior stakeholders.

• Lead internal MI and Quality Control for all RBG Ops units.

• Manage medium sized teams of projects management / Digital Transformation / MI & QC.

• Work directly with RBG Digital Squads to ensure RBG Ops priorities are addressed and achieved.

• Responsible for tracking the actionable and overall status of projects and highlight/escalate in case of any delays/blocks.

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Dimensions

Operating Budget

Approx AED 900,000Number of Staff

Capital Exp. Budget

N/AOther

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Key Result Areas

• Successful delivery of digital transformation projects on time and within budget.

• Improvement in operational efficiency and productivity metrics.

• Achievement of defined quality control standards and reduction of defects/errors.

• Increased adoption of digital tools and processes across Retail Banking Operations.

• High levels of stakeholder satisfaction and positive feedback from internal and external partners.

• Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.

• Proactive risk management with early identification and mitigation of project issues.

• Reduction in defects, errors, or product failures through continuous monitoring and improvement.

• Streamlined operations and workflows through the application of digital tools and automation.

• Use of data analytics to identify opportunities for process enhancements.

• Strong return on investment (ROI) for digital transformation projects.

• Budget adherence across digital transformation and project management initiatives.

• Regular quality audits with successful findings and action plans to address gaps.

• Measurable improvements in operational efficiency, productivity, and cost-effectiveness.

• Support the division head in providing timely information and data related to the overall performances of different units within RBG.

• Ownership of end-to-end life cycle of all RBG projects.

5Operating Environment, Framework and Boundaries, Working Relationships

• Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners.

• Manage medium sized teams of projects management / Digital Transformation / MI & QC.

• Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations.

• Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls.

• Proactive engagement, partnership, governance & escalation with relevant stakeholders.

6Problem Solving

• Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes.

• Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery.

• Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews.

• Ensure solutions are implemented on a fast-track basis.

• Ensure that stakeholder conflicts in terms of priorities are resolved in quick time.

7Decision Making Authority & Responsibility

• Authorize investments in new technologies and digital tools that support transformation initiatives.

• Approve major projects and initiatives, including budget allocation and resource management.

• Oversee the execution of digital projects, ensuring they are completed on time, within scope, and budget.

• Monitor project performance and implement corrective actions when necessary to meet quality and performance standards.

• Support User Acceptance Testing to expedite the delivery timelines.

• Resolve any UAT blocks and escalate if required.

8Knowledge, Skills and Experience

• Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry.

• Bachelor’s or master’s degree in business administration, finance, computer science or a related field.

• Strong knowledge of digital technologies, trends and best practices.

• Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management.

• Strong ability to analyze data, performance metrics and identify opportunities.

• Excellent project management, presentation, leadership, communication and stakeholder management skills.

Job Holder

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Line Manager

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Approved By

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