Virtual Relationship Manager

Functional Responsibilities:

• Achieve budgeted sales and service targets within acceptable risk standards.

• Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
• Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.

• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.

• Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.

• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.

Core Responsibilities:

• Manging the portfolio allocated in a timely manner to avoid delay or complaint.

• To ensure the client communication and query resolution is aligned with the internal process and TAT.

• Work closely on the client requests/query error free (Mission Zero)