Vice President - Business Excellence

JOB PURPOSE
Lead the efforts to improve the execution and performance of work practices within Aldar towards operational excellence
Lead the efforts to ensure the achievement on all standards required and manage ISO certifications
Ensure Aldar continuously improves into a Global Leading organization
ROLES AND RESPONSIBILITIES
Set the overall business excellence strategy and ensure buy-in of internal stakeholder
Develop and monitor Aldar Business Excellence Model according to the International Business Excellence Frameworks (e.g., EFQM)
Oversee the implementation of Excellence requirements across Aldar to ensure the practices are aligned to the Excellence model
Management of ISO certifications and implementation of all required operational requirements to achieve ISO standards (including ISO9001 Quality Management System, ISO30401 Knowledge Management, ISO 45001 Occupational Health & safety Management, ISO/IEC 27000 Information Security, and others)
Lead the development/update of policies to ensure appropriate internal controls, clarity on applicability, alignment with the requirements of the Quality Guidelines while involving all relevant stakeholders through to seeking Board approval
Manage local and regional recognition / certification (e.g., registration EFQM Model assessment) and act as a focal point of contact for all communications with external parties related to business excellence awards locally, regionally, and internationally.
Implement a centralized Quality Management System to establish internal controls and identify critical operational improvements.
Conduct periodic performance evaluation and operational reviews of the Aldar QMS elements and report maturity and implementation status to the Management Committee
Manage the implementation of the Service Management Framework by identifying / receiving requests for the services provided by different businesses / departments across the Group, analyzing the nature of services, and developing Service Cards, Catalogues, and Service Level Agreements (SLAs)
Oversight and coordination of all consulting expertise engaged on ISO related initiatives
Design and implement required ‘big data’ formats to support organizational strategic initiatives; a program of analytics based continuous improvement
Plan, prepare, and execute a BU wide service quality program incorporating operations, sales and customer services
Design, develop, and implement quality control improvement plans including supportive training programs for the respective areas of development
Study and benchmark business excellence best practice within and without the industry
Direct the team for effective implementation of quality procedure and adherence to global standards
Analyze the gaps and equip the team with standardized tools, process, and procedures
RELATED YEAR OF EXPERIENCE
Min of 10+ years experience in business excellence domain or similar function
YOE IN MANAGERIAL POSITION
Min of 2+ years in a related managerial position
FIELD OF EXPERIENCE
Real estate experience, Corporate Governance
TECHNICAL AND INTERPERSONAL SKILLS
Minimum Lean Green Belt certification
Six Sigma/ISO certification, EFQM and any relevant quality certification
Auditor accreditation preferred
QUALIFICATION
Bachelor’s degree in business management, project management, or in a related field
A Master's degree in business administration will be advantageous