Vehicle Software Support Engineer

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.Lucid is seeking a proactive and technically skilled Software Support Engineer to support internal development fleets and customer vehicles in a fast‑paced automotive environment. This role partners closely with software, hardware, validation, and supplier teams to diagnose, troubleshoot, and resolve complex vehicle system issues across development and production environments.

You Will:

• Provide hands-on technical support for internal development, fleet vehicles, and customer vehicles.

• Operate within a production line and factory environment to support vehicle software and hardware readiness.

• Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues.

• Diagnose and perform root cause analysis of software and hardware issues using:

• Diagnostic Trouble Codes (DTCs)

• Vehicle telemetry data (Grafana)

• Vector tools such as CANoe and CANalyzer

• Strong hands-on knowledge on core UDS Service IDs, such as Routine Control, Security Access, Diagnostics sessions, Data download/transfer

• Support software and hardware integration, validation, and release activities.

• Create, document, and manage issue reports, tracking progress through resolution.

• Collaborate with suppliers and cross‑functional engineering partners to drive timely issue closure.

• Participate in an on‑call rotation approximately one weekend per month.

• Contribute to technical reviews, team meetings, and continuous improvement initiatives.

You Bring:

• Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, or Computer Engineering and at least 5 years of professional experience

• 3+ Years of Experience with CAN bus systems and vehicle diagnostics

• Experience supporting automotive systems; EV experience is a plus

• Designed, implemented, and validated UDS (ISO 14229) diagnostic services to support ECU manufacturing, EOL testing, and production ramp‑up

• Demonstrated experience performing vehicle software diagnostics and root‑cause analysis using UDS‑based diagnostic workflows in development or production environments

• Hands‑on experience using DoIP, UDS (ISO 14229) diagnostic services, including:

• Reading and clearing Diagnostic Trouble Codes (DTCs)

• Querying and interpreting Data Identifiers (DIDs)

• Executing routine control and diagnostic services for ECU‑level troubleshooting

• Worked on Session Control, Security Access, Data Transfer service IDs

• Applied strong knowledge of CAN, CAN‑FD, LIN and exposure to DoIP (ISO 13400) environments

• Provided launch and SOP support, working directly with plant, quality, and automation teams during ramp‑up

• Analyzed diagnostic communication using CANoe / CANalyzer, identifying root causes for manufacturing yield losses

• Supported ECU flashing and reprogramming using custom flash tools, scripts, UDS services, including bootloader interaction and recovery from interrupted flashes

• Defined manufacturing DTC strategies, including DTC suppression during tests, EOL clear‑down logic, and separation of factory vs customer‑relevant faults, resolution of DTCs

• Deeper understanding of Software Development Life Cycle (SDLC), vehicle network architectures, release management, system fault tracing.

• Familiarity with connectivity and infotainment technologies, including LTE, Wi‑Fi, GPS, and InfoT systems

• Collaborated cross‑functionally with embedded software, manufacturing engineering, quality, suppliers, service and OEM customer diagnostics teams

• Strong communication and interpersonal skills, with the ability to build effective working relationships

• Customer focused mindset with the ability to thrive in a fast paced environment

• Ability to work independently with a strong sense of ownership, accountability, and initiative

• Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

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