Vehicle Software Support Engineer

<div class="content-intro"><div><u><strong>Leading the future in luxury electric and mobility</strong></u></div>
<div>At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.</div>
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<div>We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.</div>
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<div>Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.</div></div><p><span data-contrast="auto">Lucid is seeking a proactive and technically skilled Software Support Engineer to support internal development fleets and customer vehicles in a fast</span>‑<span data-contrast="auto">paced automotive environment. This role partners closely with software, hardware, validation, and supplier teams to diagnose, troubleshoot, and resolve complex vehicle system issues across development and production environments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">You Will:</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Provide hands-on technical support for internal development, fleet vehicles, and customer vehicles.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Operate within a production line and factory environment to support vehicle software and hardware readiness.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Diagnose and perform root cause analysis of software and hardware issues using: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span>
<ul>
<li><span data-contrast="auto">Diagnostic Trouble Codes (DTCs)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Vehicle telemetry data (Grafana)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Vector tools such as CANoe and CANalyzer</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
</li>
<li><span data-contrast="auto">Strong hands-on knowledge on core UDS Service IDs, such as Routine Control, Security Access, Diagnostics sessions, Data download/transfer</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Support software and hardware integration, validation, and release activities.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Create, document, and manage issue reports, tracking progress through resolution.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Collaborate with suppliers and cross</span>‑<span data-contrast="auto">functional engineering partners to drive timely issue closure.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Participate in an on</span>‑<span data-contrast="auto">call rotation approximately one weekend per month.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Contribute to technical reviews, team meetings, and continuous improvement initiatives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">You Bring:</span><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></strong></p>
<ul>
<li><span data-contrast="auto">Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, or Computer Engineering and at least 5 years of professional experience </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">3+ Years of Experience with CAN bus systems and vehicle diagnostics </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience supporting automotive systems; EV experience is a plus</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Designed, implemented, and validated </span><span data-contrast="auto">UDS (ISO 14229) diagnostic services</span><span data-contrast="auto"> to support ECU manufacturing, EOL testing, and production ramp</span>‑<span data-contrast="auto">up</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Demonstrated experience performing vehicle software diagnostics and root</span>‑<span data-contrast="auto">cause analysis using UDS</span>‑<span data-contrast="auto">based diagnostic workflows in development or production environments</span><span data-contrast="auto"> </span> <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Hands</span>‑<span data-contrast="auto">on experience using DoIP, UDS (ISO 14229) diagnostic services, including: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span>
<ul>
<li><span data-contrast="auto">Reading and clearing Diagnostic Trouble Codes (DTCs) </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Querying and interpreting Data Identifiers (DIDs) </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Executing routine control and diagnostic services for ECU</span>‑<span data-contrast="auto">level troubleshooting </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Worked on Session Control, Security Access, Data Transfer service IDs</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul>
</li>
<li><span data-contrast="auto">Applied strong knowledge of CAN, CAN</span>‑<span data-contrast="auto">FD, LIN and exposure to DoIP (ISO 13400) environments</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Provided </span><span data-contrast="auto">launch and SOP support</span><span data-contrast="auto">, working directly with plant, quality, and automation teams during ramp</span>‑<span data-contrast="auto">up</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Analyzed diagnostic communication using </span><span data-contrast="auto">CANoe / CANalyzer</span><span data-contrast="auto">, identifying root causes for manufacturing yield losses</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Supported </span><span data-contrast="auto">ECU flashing and reprogramming</span><span data-contrast="auto"> using custom flash tools, scripts, UDS services, including bootloader interaction and recovery from interrupted flashes</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Defined </span><span data-contrast="auto">manufacturing DTC strategies</span><span data-contrast="auto">, including DTC suppression during tests, EOL clear</span>‑<span data-contrast="auto">down logic, and separation of factory vs customer</span>‑<span data-contrast="auto">relevant faults, resolution of DTCs</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Deeper understanding of Software Development Life Cycle (SDLC), vehicle network architectures, release management, system fault tracing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Familiarity with connectivity and infotainment technologies, including LTE, Wi</span>‑<span data-contrast="auto">Fi, GPS, and InfoT systems </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Collaborated cross</span>‑<span data-contrast="auto">functionally with embedded software, manufacturing engineering, quality, suppliers, service and OEM customer diagnostics teams</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong communication and interpersonal skills, with the ability to build effective working relationships </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Customer focused mindset with the ability to thrive in a fast paced environment </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ability to work independently with a strong sense of ownership, accountability, and initiative </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li>
</ul><div class="content-conclusion"><div>
<p class="p1"><strong>Additional Compensation and Benefits</strong>: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)</p>
<p class="p1">By Submitting your application, you understand and agree that your personal data will be processed in accordance with our <u><a class="postings-link" href="https://lucidmotors.com/media/document/candidate-privacy-notice.pdf">Candidate Privacy Notice</a></u>. If you are a California resident, please refer to our <u><a class="postings-link" href="https://www.lucidmotors.com/s3fs-public/pdf/california-candidate-privacy-notice.pdf">California Candidate Privacy Notice</a></u>.</p>
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<div><strong><u>To all recruitment agencies</u></strong>: <em>Lucid Motors <strong>does not</strong> accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. </em></div>
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