Vehicle Software Support Engineer

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Lucid is seeking a proactive and technically skilled Software Support Engineer to support internal development fleets and customer vehicles in a fast‑paced automotive environment. This role partners closely with software, hardware, validation, and supplier teams to diagnose, troubleshoot, and resolve complex vehicle system issues across development and production environments.

You Will:

• Provide hands-on technical support for internal development, fleet vehicles, and customer vehicles.

• Operate within a production line and factory environment to support vehicle software and hardware readiness.

• Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues.

• Diagnose and perform root cause analysis of software and hardware issues using:

• Diagnostic Trouble Codes (DTCs)

• Vehicle telemetry data (Grafana)

• Vector tools such as CANoe and CANalyzer

• Strong hands-on knowledge on core UDS Service IDs, such as Routine Control, Security Access, Diagnostics sessions, Data download/transfer

• Support software and hardware integration, validation, and release activities.

• Create, document, and manage issue reports, tracking progress through resolution.

• Collaborate with suppliers and cross‑functional engineering partners to drive timely issue closure.

• Participate in an on‑call rotation approximately one weekend per month.

• Contribute to technical reviews, team meetings, and continuous improvement initiatives.

You Bring:

• Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, or Computer Engineering and at least 5 years of professional experience

• 3+ Years of Experience with CAN bus systems and vehicle diagnostics

• Experience supporting automotive systems; EV experience is a plus

• Designed, implemented, and validated UDS (ISO 14229) diagnostic services to support ECU manufacturing, EOL testing, and production ramp‑up

• Demonstrated experience performing vehicle software diagnostics and root‑cause analysis using UDS‑based diagnostic workflows in development or production environments

• Hands‑on experience using DoIP, UDS (ISO 14229) diagnostic services, including:

• Reading and clearing Diagnostic Trouble Codes (DTCs)

• Querying and interpreting Data Identifiers (DIDs)

• Executing routine control and diagnostic services for ECU‑level troubleshooting

• Worked on Session Control, Security Access, Data Transfer service IDs

• Applied strong knowledge of CAN, CAN‑FD, LIN and exposure to DoIP (ISO 13400) environments

• Provided launch and SOP support, working directly with plant, quality, and automation teams during ramp‑up

• Analyzed diagnostic communication using CANoe / CANalyzer, identifying root causes for manufacturing yield losses

• Supported ECU flashing and reprogramming using custom flash tools, scripts, UDS services, including bootloader interaction and recovery from interrupted flashes

• Defined manufacturing DTC strategies, including DTC suppression during tests, EOL clear‑down logic, and separation of factory vs customer‑relevant faults, resolution of DTCs

• Deeper understanding of Software Development Life Cycle (SDLC), vehicle network architectures, release management, system fault tracing.

• Familiarity with connectivity and infotainment technologies, including LTE, Wi‑Fi, GPS, and InfoT systems

• Collaborated cross‑functionally with embedded software, manufacturing engineering, quality, suppliers, service and OEM customer diagnostics teams

• Strong communication and interpersonal skills, with the ability to build effective working relationships

• Customer focused mindset with the ability to thrive in a fast paced environment

• Ability to work independently with a strong sense of ownership, accountability, and initiative

• Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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