University Registrar

Job Title: University Registrar
Reports To: Vice Chancellor for Academic Affairs (VCAA)
Location: Ajman University, UAE

Position Summary

The University Registrar is a senior academic administrator responsible for the strategic leadership and operational management of student records, registration services, academic scheduling, and degree certification at Ajman University. The role ensures full compliance with MOHESR and CAA regulations, safeguards the integrity and confidentiality of academic records, and supports academic governance, institutional effectiveness, and data-driven decision-making.

Key Responsibilities

Academic Records & Registration

• Oversee the full student lifecycle processes: admission record activation, registration, add/drop, withdrawal, and progression tracking.

• Ensure accuracy, security, and audit readiness of student academic records in line with local and international standards.

• Manage transcripts, degree audits, and enforce approved study plans as per CAA-authorized program structures.

• Validate graduation eligibility in strict adherence to approved credit hours and program requirements.

Regulatory Compliance & Academic Governance

• Ensure institutional compliance with MOHESR, CAA, and applicable international accreditation requirements.

• Maintain and update academic regulations, ensuring alignment with approved program specifications and Outcome-Based Framework (OBF) principles.

• Serve as the Registrar representative to academic governance bodies (e.g., University Council, Academic Council, Curriculum Committees).

• Support external audits, accreditation reviews, and CAA reporting requirements.

Student Information Systems & Digital Infrastructure

• Lead the management and continuous enhancement of the Ellucian Banner Student Information System and related platforms (e.g., CRM Advise, Moodle integration).

• Ensure data integrity, system security, and compliance with institutional data governance standards.

• Drive process automation and digital transformation initiatives across registration and academic services.

Academic Scheduling & Program Integrity

• Oversee academic calendar development in alignment with MOHESR directives.

• Ensure course scheduling, timetabling, and section offerings adhere to approved program structures and faculty workload policies.

• Manage the academic catalog and ensure accurate publication of curricula, study plans, and course specifications.

Graduation, Certification & Official Documentation

• Supervise graduation audits and ensure compliance with all degree requirements and CAA-approved program structures.

• Oversee issuance of diplomas, transcripts, and official attestations in line with MOHESR requirements.

• Coordinate graduation ceremonies and certification processes.

Data Management, Reporting & Institutional Effectiveness

• Provide accurate academic data and analytics to support planning, KPIs, rankings, and decision-making.

• Prepare official reports for MOHESR, CAA, and international accreditation bodies.

• Support institutional effectiveness, assessment cycles, and quality assurance processes.

Leadership & Operational Excellence

• Lead the Registrar’s Office, ensuring high service standards, efficiency, and compliance.

• Develop staff capabilities in systems, policies, and student service delivery.

• Establish clear SOPs, internal controls, and performance metrics.

Stakeholder Engagement

• Act as the central liaison between colleges, Deanships, IT, Student Services, and external regulatory bodies.

• Provide guidance to faculty and students on academic regulations, progression, and graduation requirements.

• Ensure clear communication of policies and deadlines across the University.

Qualifications & Experience

• Master’s degree in Higher Education Administration, Business Administration, or a related field.

• Minimum 10–15 years of progressive experience in higher education administration, including at least 5 years in a senior registrar or academic services leadership role.

• Strong working knowledge of MOHESR and CAA regulatory frameworks (essential).

• Proven experience with Ellucian Banner or equivalent SIS; experience with advising/CRM systems is an advantage.

• Demonstrated experience in academic governance, compliance, and accreditation processes.

• Excellent leadership, analytical, and communication skills (Arabic is an advantage).

Core Competencies

• Regulatory compliance (MOHESR/CAA) and academic governance
• Outcome-based education and program integrity oversight
• Data governance, analytics, and institutional reporting
• Digital systems leadership
• Operational excellence and process control
• Stakeholder engagement and cross-functional coordination
• Change management and continuous improvement