ADIB
Universal Banker
🇦🇪 UAE, UAE🏢 On-site
Retail BankingCustomer ServiceUAE Banking RegulationsCross SellingComputer Skills
🌙 UAE Nationals only
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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🌙 UAE Nationals only
ADIB
5000+ employees
Role: Universal Banker
Location: Dubai Mall Branch, Dubai
Role Purpose:
- This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only
Key accountabilities of the role:
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as belowFinance:
- Liability Onboarding
- Covered Card Services:
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / technical knowledge required for this role:
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skillsThis position is for UAE Nationals only.
Requirements
- •UAE National only
- •Knowledge of ADIB’s Retail Institutional Banking products
- •Knowledge of ADIB’s Operational Policies and Procedures
- •Knowledge of UAE banking practices, regulations, and risks
- •Thorough knowledge of Central Bank of UAE regulations
- •Knowledge of service standards
- •Knowledge of Cross Sales
- •Computer skills
Responsibilities
- •Provide prompt and efficient service to all walk-in customers
- •Respond to customer inquiries, concerns, and resolve issues effectively
- •Proactively identify customer needs and offer relevant products and services
- •Handle Liability Onboarding and Covered Card Services
- •Manage Debit Card inquiries, Accounts, and General Inquiries
- •Process SMS, Police Letters, Returned Cheques, and Dispute Services
- •Handle Standing Order Setup/Cancellation/Amendment
- •Process Funds Transfer, Telex Transfer, and Installment Postponement
Related Jobs3 similar jobs
Wait — Check First
- Check if your CV is ATS-ready for ADIB
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
🌙 UAE Nationals only
Company
ADIB
5000+ employees
ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.