Universal Banker

Role: Universal Banker

Location: BR-Dubai Hills Mall Branch, Dubai

Role Purpose:

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.

• This role is a combination between Helpdesk & CRO under Branch development concept.

Key accountabilities of the role:

• Provide prompt and efficient service to all walk-in customers

• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently

• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding

• Covered Card

Services:

• Debit Card Inquires

• Accounts General Inquiries

• Sending SMS to customers

• Police Letter – Returned Cheques

• Dispute Services

• Standing order Setup/Cancellation/Amendment

• Funds Transfer/ Telex Transfer

• Installment Postponement

• Certificate Issuance

• E-Statement Issuance

• Returned Cheque Services (Receive, Deliver, and send to CCU)

• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)

• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately

• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services

• Knowledge of ADIB’s Operational Policies & Procedures

• Knowledge of UAE banking practices, regulations & risks

• Thorough Knowledge of all the Regulations issued by Central Bank of UAE

• Fair knowledge of service standards

• Knowledge of Cross Sales

• Computer skills

This position is for UAE Nationals only.