Universal Banker
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Role: Universal Banker
Location: BR-Dubai Hills Mall Branch, Dubai
Role Purpose:
• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
• This role is a combination between Helpdesk & CRO under Branch development concept.
Key accountabilities of the role:
• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
• Liability Onboarding
• Covered Card
Services:
• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills
This position is for UAE Nationals only.
Requirements
- •Knowledge of ADIB's Retail Institutional Banking products/services
- •Knowledge of ADIB's Operational Policies/Procedures
- •Knowledge of UAE banking practices, regulations, risks
- •Thorough knowledge of Central Bank of UAE Regulations
- •Fair knowledge of service standards
- •Computer skills
Nice to Have
- •Sales activities to be nominal during 2025 (targets/incentive to be discussed)
- •Knowledge of Cross Sales
Responsibilities
- •Provide prompt and efficient service to walk-in customers
- •Respond to customer inquiries, concerns and resolve issues
- •Proactively identify customer needs and offer relevant products/services
- •Handle finance, covered card, accounts, disputes, and transfers
- •Perform other responsibilities entrusted by Branch management
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ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.
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