Mashreq Bank
UAE Nationals- Senior Personal Banking Advisor (RBG)- DBC -RAK Call Center. Client Experience and Conduct Group
🇦🇪 UAE, UAE🏢 On-site
Personal BankingCustomer ServiceSalesBilingualBanking
🌙 UAE Nationals
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Senior
- Type
- Full-time
The ATS View
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60 seconds. $5.88 one-time.
🌙 UAE Nationals
Mashreq Bank
5000+ employees
Job Purpose
To delight internal and external customers over the telephone.
Key result Areas
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.Knowledge, Skills and Experience
- University Graduate (preferably with some finance / banking or maths component).
- Bilingual.
- 1 - 3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.
Requirements
- •University Graduate (preferably with finance, banking, or maths component)
- •Bilingual proficiency
- •1 - 3 years of experience
- •Very customer focused
- •Computer literate
- •Excellent communication skills
- •Strong listening skills
Responsibilities
- •Interact with customers over the phone to understand their banking needs
- •Provide excellent customer service to achieve customer loyalty
- •Resolve problems over the telephone on the spot
- •Convert sales opportunities in order to meet financial targets
- •Clarify and explain procedures and products over the telephone
- •Capture and report customer feedback towards continual product development
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The ATS View
- See what Mashreq Bank's hiring system sees in your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
🌙 UAE Nationals
Company
Mashreq Bank
5000+ employees
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.