UAE Nationals Only- Senior Internal Control Officer- Operational -Risk Unit- Retail Banking Group

Mashreq Bank

JOB DESCRIPTION

1Job Title: Assistant Governance Manager Department: Mortgages

Direct Supervisor: Director – In Business Controls, Risk & Governance Job Number

2

Job Purpose

• To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework.
• Investigation and management of the issues as required.
• To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards.

3Key Result Areas

• Monthly MER tracking, follow up for closure and reporting.

• Prepare Incentive payout for mortgage team as per approved plan

• Mortgage broker payout as per agreed contracts

• Entering mortgage payments in vendor management system to ensure timely payments

• To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence.

• To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases

• Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM.

• Reviewing and obtaining approvals to onboard CMs under MER.

• To keep a track of the SOP, SLA’s, OPM documents for revision and update on a regular basis

• To report potential frauds to F&I for further investigation

• Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure.

• Review and rase incidents for ORE as required.

• Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update)

• To ensure execution and completion of adhoc projects assigned by line manager.

• Support business for audit readiness.

• Auto BCM - Reviews and Approvals

• Calling broker clients to ensure no frauds, as per sop.

• Sales mis tracking and reporting accurately and business support.

• Timely closure of all audit items, RAR and QA issues

• Training new hires and creating back up to ensure smooth workflow