UAE National Service Advisor | Al-Futtaim Automotive | Honda & Trading Enterprises

Job Requisition ID: 178113

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a customer-focused Service Advisor to join our Service/Bodyshop operations across the UAE. In this front-line role, you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing—while consistently delivering high customer satisfaction and supporting service revenue targets.

What you will do
•    Receive customers promptly, ask the right questions, and record concerns/requests clearly and completely.
•    Prepare repair orders/job cards with accurate symptom descriptions to enable quick diagnosis and right-first-time fixes.
•    Provide cost estimates and explain recommended work in a clear, customer-friendly way.
•    Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.
•    Seek approvals for additional repairs, proactively communicate delays/updates, and manage expectations.
•    Deliver vehicles in person, explain the invoice and work completed, and guide customers through payment/next steps.
•    Support achievement of individual service and value-added sales targets, while maintaining high CSV/CSI outcomes.

Required skills to be successful
•    Strong customer handling skills with the ability to empathize, clarify needs, and manage concerns professionally.
•    Working knowledge of MS Office and ERP/DMS systems; comfortable with reports and basic data accuracy.
•    Clear communication skills (verbal and written) and a service-oriented, honest, and responsible mindset.
•    A structured, detail-oriented approach to capturing concerns, building estimates, and following up work-in-progress.

About the team
You will be part of a professional Service/Bodyshop team, working closely with Technicians, Workshop Controllers, Parts, and Cashiers to deliver an efficient, high-quality customer journey. The role reports to the Service Manager and/or Service Supervisor and plays a key part in monthly service revenue performance and customer experience outcomes.

What equips you for the role
•    A structured, detail-oriented approach to capturing concerns, building estimates, and following up work-in-progress.
•    Confidence balances customers’ needs with workshop capacity to commit to and meet promised delivery times.
•    Proactive communication style—keeping customers informed and securing approvals quickly.
•    Comfort working to targets (service revenue and value-added sales) while protecting customer trust.
•    A commitment to quality, compliance, and continuous improvement (including dealer certification requirements).
•    Diploma or Bachelor’s in Automobile/Mechanical Engineering (or equivalent).
•    3–5 years’ overall automotive dealership experience, including at least 3 years as a Service Advisor.
•    Sound understanding of automotive dealer/distributor service processes and repair order disciplines.
•    Teamwork, cultural sensitivity, and the ability to perform in a fast-paced, high-volume environment

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.