UAE National_Operational Excellence Specialist | Corporate Services | Group Tech & Digital Platforms

Job Requisition ID: 176731

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Operational Excellence Specialist is responsible for driving the end-to-end training strategy and delivery for IT projects and PODs. The role involves engaging in the overall strategies and initiatives of the Operational Excellence team, ensuring the alignment of training activities with project budgets and timelines. The specialist coordinates cultural engagement initiatives, supports rewards and recognition programs, and facilitates communication events to enhance strategic alignment and employee experience. Success in this role requires a blend of analytical thinking, creativity, and practical judgment.

What You Will Do:

• Coordinate and facilitate the delivery of end-user training activities for GTDP Projects.

• Ensure project teams receive timely and relevant training aligned to the specific needs of each project.

• Identify gaps and tailor training needs to specific project requirements to ensure timely delivery.

• Support the execution of Rewards & Recognition programs by coordinating activities.

• Ensure timely delivery and promote participation and visibility across GTDP teams.

• Work with volunteers to drive cultural engagement initiatives that positively impact employee experience.

• Foster a collaborative working environment.

• Drive Comms events, such as the GTDP Townhall, to foster strategic alignment and two-way dialogue between leadership and teams.

• Plan, develop, and deliver internal marketing and communication materials to support GTDP initiatives.

• Ensure consistency and high-quality messaging across all platforms.

• Run targeted Continuous Improvement (CI) initiatives by partnering with cross-functional teams.

• Identify, implement, and monitor enhancements to foster a culture of continuous improvement within the department.

Required Skills To Be Successful:

• Demonstrated ability to communicate effectively in verbal settings.

• Skilled in written communication and documentation.

• Exceptionally skilled at building strong working relationships and influencing stakeholders.

• Advanced working knowledge of Microsoft O365 applications and Copilot.

What Qualifies You For The Role:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Organizational Change Management.

• Experience working in an IT Department with IT projects and deliveries.

• Experience managing/coordinating training activities with strong understanding of training management processes.

• Working knowledge of Organizational Change Management principles.



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