UAE National Customer Service Associate | Retail | M&S | Al Ain

Job Requisition ID: 167380

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Customer Service Associate plays a crucial role in delivering exceptional service to customers. They are responsible for maintaining store standards, managing inventory, and assisting with sales. Their duties include handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register according to company policies. Success in this role is defined by the ability to create a welcoming shopping environment, effectively manage customer relationships, and contribute to sales growth through knowledgeable service and product recommendations.
What You Will Do:

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed to the Duty Manager.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful:

• Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing excellent service.
• Communication Skills: Strong verbal and interpersonal skills to effectively engage customers.
• Attention to Detail: Ability to maintain high store standards in organization and cleanliness.
• Sales Skills: Competency in recommending products and actively engaging in upselling and cross-selling.
What Qualifies You For The Role:

• Previous experience in customer-facing roles with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Proficiency in operating cash registers and handling cash transactions.
• Ability to maintain high store standards, both in product organization and cleanliness.
• Experience in upselling and cross-selling products.
• Capability to work well within a team to achieve store goals.
About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

 

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…