Training Coordinator - EKH

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.

As a Training Coordinator, you will coordinate and support training programmes for employees ensuring that all standards are met and are in line with the departmental policy and procedures.

In this role, you will:

• Support the delivery of training programmes which may involve knowledge based or practical training to a group, work-skill instruction or facilitating learning in the workplace to continuously and consistently support in meeting the requirements across the line departments with particular reference to departmental specific roles and procedures.
• Assist with the planning of the quarterly calendar for each category of training. Receive nominations on a quarterly basis or as per operational demand and review vis-a-vis historical requirements. Provide information on scheduled and planned training activities and the pre-requisites.
• Evaluate the effectiveness of the training delivered using recognised evaluation model. Identify the learners’ reaction to the training programme by submitting the Learner Feedback Form, collating the feedback and recording the score for the quality of the training. Report information on course evaluation identifying strengths and/or weaknesses of the training and identifying barriers if any to transfer of learning.
• Design, develop and compile customised reports on training programmes as required. Monitor learners progress by using measures to ensure learners are acquiring and can use the new technical or generic skills and knowledge. Audit the training database periodically to verify accuracy of input.
• Coordinate and administer a range of third-party programmes, from in-house examinations to external accreditation organisations (such as Australian accreditation) and acting as a central point of contact for the department.
• Demonstrate continuous learning in the area of expertise as well as Training and Development by keeping updated with specific areas of expertise within the EK Group and across the airline and training industry in general. Disseminate knowledge effectively, highlighting the latest information, methods and best practices in their field of expertise to both training colleagues, trainees and line manager.
• Provide accurate and timely communication with external customers and vendors coupled with effective coordination for training support functions such as materials, venue bookings, equipment, transport etc. Maintain inventory register and procure materials as needed.
• Facilitate the administration process related to staff (additions / deletions / amendments) and equipment (procurement/ disposal) in a timely manner and as per the company-standard procedures and guidelines. Update and maintain the staff-related systems e.g. TER, Ethos, Altars.
• Track and monitor the day-to-day use of the training expenditure and training income from internal/external customers including: record keeping, invoice processing, and liaison with Accounts Payable & Procurement; proactive monitoring of actual expenditure against budget. Reconcile charges against transactions and process back charge to customer departments as appropriate.
• Audit the supply of Training Materials and stationery to ensure they are current and liaise with relevant departments to arrange for reprinting/restock as required via internal /external supplier.

Qualification

To be considered for the role, you must meet the below requirements:

• 4+ years’ experience in training/administrative area.
• Experience working in a large, multi-cultural organisation with responsibility for coordination and management reporting.
• High standard of English, written and spoken.
• A good understanding and experience of training and development areas would be required, along with experience of budget management.
• In depth knowledge of the products/service and effective skills to supervise a work unit.
• Fully proficient in use of PC based applications such as MS-word, MS-excel, MS - ACCESS and MS-PowerPoint.
• High level of interpersonal skills.Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.