Territory Trainer - Retail - HomeBox

7-8 years in Retail Training / L&D

Role Description:

1. Training Delivery & Execution:

• Deliver classroom and on-floor training programs as per the monthly training calendar for

retail store teams.

• Facilitate onboarding programs, functional capability modules, product training, and

behavioral programs.

• Ensure high training effectiveness through structured facilitation and learning

methodologies.

2. Capability Building & Coaching:

• Conduct regular store visits to assess capability gaps and provide on-the-job coaching to

store teams.

• Support Store Managers in driving team development through structured learning

interventions.

• Mentor and certify In-Store Trainers (ISTs) to ensure quality cascade of training.

3. Training Need Identification:

• Partner with RCBHs, ARMs, and Store Managers to identify performance gaps and translate

them into training plans.

• Use business data (sales, NPS, conversion, ATV, UPT, etc.) to prioritize capability

interventions.

4. Content Implementation & Governance:

• Ensure effective rollout and adherence to all L&D initiatives and training frameworks.

• Maintain training MIS, attendance, feedback certification records, and training effectiveness

reports.

• Track behavioral adoption and sustainment of key service and operational standards.

5. Stakeholder Management:

• Work closely with Retail Operations and HR to align training with business priorities.

• Provide regular feedback and insights from the field to the central L&D team for continuous

improvement.

6. Content Development & Localization:

• Customize and develop training content, including facilitator guides, participant materials,

and on-floor learning aids, to align with Home Box business requirements, product updates,

and territory-specific capability needs.

• Coordinate with stakeholders and SME( Subject Matter Expert) to get the base content.

• Manage LMS activities including course uploads, enrolment of participants, tracking

completion, maintaining learning records, and generating reports to monitor learning

progress across the territory

Functional Competencies:

· Training Facilitation

· On-the-job coaching

· Training need analysis

· Learning effectiveness measurement

· Product & customer experience training

· Learning Content Development & Customization

· LMS Administration

Behavioral Competencies:

· Strong stakeholder management

· Influencing and collaboration

· High energy and execution focus

· Planning and organizing

· Result orientation

Other Skills:

· Good Proficiency in MS Office mainly MS Excel

· Familiarity with LMS platforms

· Strong presentation and communication skills

· Ability to travel extensively within UAE