Teller

• CORE ACCOUNTABILITIES: ➢Processing of cash and cheque transactions, deposits and withdrawal, RMT transactions. Cash to be balanced and have zero cash shortages and overages to ensure daily functionalities are completed as per agreed timelines.

➢ Being the joint custodian of till cash with Branch Operations Manager/Operations and Service Manager/Head teller to ensure dual custody requirements are maintained.

➢ Ensure all teller transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

➢ Identify and initiate improvements to work, customer service, quality, work processes and organizational matters to contribute to business efficiency goals and act on ways to improve knowledge and skills.

➢ Carry out all branch administrative tasks with a high degree of accuracy.

➢ Initiate improvements to work processes to contribute to business efficiency goals.

➢ Ensure proper handover/takeover is adhered to before proceeding on day off/annual leave.

➢ Conform to the standards/policies of RAKBANK JD_TELLER-2026 Classification: RAKBANK-Internal

➢ Maintains awareness of the branch Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption

➢ Officiate as Branch Operations Representative/ Head Teller as and when required as outlined on the Job Description of the respective role.

➢ Manage and optimize cash management to ensure operational efficiency while officiating as Head Teller

➢ Identify and act on ways to improve knowledge and skills as required to assist in the smooth operation of the department.

➢ Perform department's tasks as instructed by the Line Manager to support the smooth operation of the department and ensures adherence to department's policy, procedures, standards, reporting requirements, and relevant regulatory and statutory requirements whilst always complying with the staff code of conduct and ensure that RAKBANK's positive image is presented to customers through excellent customer service and unparalleled quality.

➢ Maintain awareness of the department's business continuity plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.

➢ Perform assigned operational tasks and ensure adherence to timescales and high degree of accuracy whilst providing excellent customer service and adhering to all appropriate process and procedures and enables department to achieve high-performance standards without compromising on quality.

• PROBLEM SOLVING & COMPLEXITY: ➢The role involves resolving routine, well-defined issues using established procedures. Solutions are typically straightforward and can be implemented immediately.

• INTERACTION: ➢ Engages in structured, routine interactions with internal departments and external parties to exchange information, clarify facts, coordinate tasks, and resolve recurring issues

• FRAMEWORKS, BOUNDARIES, DECISION MAKING AUTHORITY: ➢ Functions within the framework and boundaries of the Banks policies as well as the overall organization and governance frameworks.

➢ Authorized to take decisions as per the approved Delegation Matrix.

• COMPETENCIES: ➢ Behavioral Competencies: Fostering teamwork, building collaborating relationships conceptual thinking

➢ Functional Competencies: Thoroughness, attention to communication, technical expertise and initiative