Teller
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Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements.
Supports the branch in delivering teller-related service KPIs — including NPS, Right First Time (RFT) in teller transactions, teller-related complaint resolution timelines, service request turnaround, and mystery shopping scores — while providing excellent customer service and promoting FAB products and services.
Transaction Processing & Operational Accuracy
• Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.
• Perform end-of-day reconciliation of teller cash and valuables.
• Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
• Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
• Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
Service Excellence & KPI Support
• Contribute to achieving branch service KPIs, including:
• NPS through friendly, professional, and efficient teller service.
• Right First Time (RFT) in teller transactions — ensuring error-free processing to avoid reversals or corrections.
• Service Request (SR) turnaround times for teller-related requests in line with SLA.
• Complaint resolution timelines for teller-related issues, escalating where necessary.
• Mystery Shopping performance by adhering to FAB service standards.
• Promote FAB’s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.
Compliance & Risk Control
• Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
• Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
• Safeguard customer information and adhere to FAB’s Information Security Policy, including clear desk practices.
• Participate in mandatory compliance and operational training.
Customer Engagement & Sales Support
• Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
• Generate leads for branch sales teams through referral of potential product opportunities.
• Encourage customers to migrate to higher-value programs and services.
Operational Administration
• Complete all assigned reports and documentation accurately and on time.
• Assist with surprise cash counts and vault audits as required.
Support the Teller Supervisor in maintaining cash limits and exchange positions.
• Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.
Plays a critical role in the branch’s front-line service delivery and teller-related KPI performance.
• Operates within FAB policies, governance frameworks, and regulatory requirements.
Authorised to process teller transactions within approved limits.
Requirements
- •Accurate cash counter transactions within turnaround times.
- •Compliance with FAB policies and regulatory requirements.
- •Processing withdrawals, deposits, cheques, and transfers.
- •End-of-day reconciliation of teller cash.
- •Maintaining 100% accuracy in teller transactions.
- •Adhering to FAB service standards.
- •Identifying customer needs and referring them to sales staff.
- •Accurate completion of assigned reports and documentation.
Nice to Have
- •Experience in a high-volume, accuracy-critical environment.
- •Understanding of fraud prevention procedures.
Responsibilities
- •Perform cash and cheque transactions accurately.
- •Reconcile teller cash and valuables daily.
- •Manage manager's cheques, demand drafts, and transfers.
- •Ensure correctness of cash from the vault.
- •Contribute to branch service KPIs (NPS, RFT).
- •Promote FAB's digital channels.
- •Identify and refer potential sales opportunities.
- •Comply with FAB policies, KYC, AML, and regulatory requirements.
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- See if your CV format works for FAB Bank
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60 seconds. $3.99 one-time.
FAB Bank (First Abu Dhabi Bank) is the UAE's largest bank and one of the world's largest and safest financial institutions. It offers a wide array of financial services.
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