Telesales Officer (Outsource role)
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Role : Telesales Officer
Location : Jafza / Dubai
Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit
Key Accountabilities of the role
• Execute Tele-calling activities as assigned to the team,
• Enhance ENR / Takaful sales, card activation rates, control customer attrition,
• Ensure minimum requirement of calls are made,
• Ensure compliance with bank policies and procedures,
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.
Specialist Skills / Technical Knowledge Required for this role:
• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team members
• Customer service skills in order to resolve customer complaints
Previous experience required (if any)
• Previous banking experience in similar role
• Fair understanding of product and services provided by the bank
• Understanding of customer relationships
• Good interpersonal & convincing skills
• Basic MS Office skills
Requirements
- •Execute assigned tele-calling activities
- •Enhance sales and activation rates
- •Control customer attrition
- •Ensure minimum call requirements are met
- •Comply with bank policies and procedures
- •Maintain call quality and adhere to guidelines
- •Support a positive team environment
- •Ensure deliverables meet service standards
Nice to Have
- •Excellent communication skills
- •Good problem-solving skills
- •Flexibility in dealing with clients and team members
- •Customer service skills
- •Previous banking experience
- •Understanding of products and services
- •Understanding of customer relationships
- •Good interpersonal convincing skills
Responsibilities
- •Perform tele-calling activities
- •Improve sales and activation rates
- •Manage customer attrition
- •Meet call volume targets
- •Adhere to banking policies
- •Maintain call quality
- •Foster team collaboration
- •Deliver quality service
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