ADIB
Telesales Officer (Outsource role)
🇦🇪 UAE, UAE🏢 On-site
TelesalesBankingCustomer ServiceMS OfficeTele-callingSales
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Role : Telesales Officer
Location : Jafza / Dubai
Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit
Key Accountabilities of the role
- Execute Tele-calling activities as assigned to the team,
- Enhance ENR / Takaful sales, card activation rates, control customer attrition,
- Ensure minimum requirement of calls are made,
- Ensure compliance with bank policies and procedures,
- Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
- Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
- Ensure deliverables are of the right level of service.
Specialist Skills / Technical Knowledge Required for this role:
- Excellent communication skills
- Good problem-solving skills
- Display flexibility in dealing with clients and other team members
- Customer service skills in order to resolve customer complaints
Previous experience required (if any)
- Previous banking experience in similar role
- Fair understanding of product and services provided by the bank
- Understanding of customer relationships
- Good interpersonal & convincing skills
- Basic MS Office skills
Requirements
- •Excellent communication skills
- •Good problem-solving skills
- •Flexibility in dealing with clients and team members
- •Customer service skills to resolve complaints
- •Basic MS Office skills
- •Good interpersonal convincing skills
Nice to Have
- •Previous banking experience in a similar role
- •Fair understanding of bank products and services
- •Understanding of customer relationships
Responsibilities
- •Execute Tele-calling activities as assigned to the team
- •Enhance ENR / Takaful sales and card activation rates
- •Control customer attrition
- •Ensure minimum requirement of calls are made
- •Ensure compliance with bank policies and procedures
- •Maintain call quality while interacting with clients
- •Support an environment oriented to trust and open communication
- •Ensure deliverables are of the right level of service
Stop — Check First
- Check your resume before ADIB rejects it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
GCC Info
Company
ADIB
5000+ employees
ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.
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