Technician - PST | Al-Futtaim Automotive | Volvo

Job Requisition ID: 178483

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for an experienced Andon to join our Volvo Service Centers across the UAE. In this role, you will lead and coach the Volvo Personal Service team to improve customer experience, workshop efficiency, and overall productivity while minimizing operational costs. You will play a key role in supporting the team with technical guidance, driving continuous improvement initiatives, and ensuring the workshop maintains high service standards and strong customer satisfaction.

What you will do
•     Conduct daily team meetings, monitor workshop performance indicators, and support short- and long-term planning to keep work in progress within target levels. 
•     Coach and support Personal Service Technicians on technical and administrative matters, coordinate workshop improvement activities, and ensure high standards in 5S, productivity, and quality. 
•    You will also contribute to customer retention, value-added service sales, training completion, and follow-up activities to enhance overall service center performance.

Required skills to be successful
•    Bachelor’s degree or Diploma in Mechanical, Automobile, or Industrial Engineering is preferred.
•    You will ideally bring at least 4-5 years of experience as a technical lead in an automotive dealership, with a strong understanding of workshop operations, service processes, and team development within an after-sales environment.
•    A valid UAE driving license is required. 
•    Good communication skills in English, attention to detail, basic PC knowledge.

About the team
You will be part of the Volvo Service Centers team, working closely with the Aftersales Manager and Personal Service Technicians to deliver a seamless and high-quality service experience for customers. The team is focused on operational excellence, continuous improvement, and maintaining dealer standards while supporting customer satisfaction and workshop performance targets.

What equips you for the role
You should be confident in problem-solving, customer complaint handling, and managing service quality standards. To succeed in this role, you should have strong leadership and coaching capability, solid automotive technical expertise, and the ability to guide a team in a fast-paced workshop environment.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.