GCAA
Technician – IT Help Desk
🇦🇪 Abu Dhabi, UAE🏢 On-site
IT SupportHelp DeskCisco IP TelephonyBlackberry EnterpriseMicrosoft ProductsCCTVBiometric SystemTicketing System
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💰Gratuity
GCAA
250-1000 employees
IT Support
•
Provide first level support for all kinds of IT and information security incidents
- Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
- Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults.
- Provide on-going support for IP telephony, video conference and other converged media systems.
- Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.
- Assist guests and visitors visiting GCAA premises with technical support.
- Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices.
- Operate and monitor IT Helpdesk service manager ticketing system tool.
- Operate, troubleshoot, and configure Blackberry enterprise admin application and device support.
- Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance.
- Deploy and support antivirus and approved software in client machines.
- Manage the biometric attendance system and hardware for all locations
User training and system awareness
•
Answer users’ inquiries in person, email and via telephone concerning systems operation.
- Train users on use of new software and hardware.
- Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc.
- Hand over new users ID and password with documentation to new employee.
Asset management
- Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc.
- Manage disposal of all information on IT systems
Documentation
- Archive IT-related documents on electronic archiving system.
- Update knowledge base on IT systems
- Follow up all IT electronic requests (end to end responsibility).
Knowledge and Experiences:
Higher Diploma in IT or Information Systems with 0-2 years’ experience in management of IT/IS administration and maintenance
Requirements
- •Provide first level support for IT and information security incidents.
- •Manage support requests from all channels.
- •Troubleshoot and provide technical assistance to users.
- •Support IP telephony, video conference systems.
- •Operate and monitor security systems (CCTV, biometric).
- •Configure, install, and troubleshoot Microsoft products and software.
- •Manage IT Helpdesk service manager ticketing system.
- •Support Blackberry enterprise admin application and devices.
Nice to Have
- •Assist guests and visitors with technical support.
- •End-to-end responsibility for IT electronic requests.
Responsibilities
- •Carry out infrastructure support for desktop and printing solutions.
- •Deploy and support antivirus and approved software.
- •Manage biometric attendance system and hardware.
- •Answer user inquiries via phone, email, and in person.
- •Train users on new software and hardware.
- •Manage inventory of IT assets.
- •Archive IT-related documents.
- •Update knowledge base on IT systems.
Related Jobs
What's Your Score?
- See the score GCAA's ATS gives your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
Company
GCAA
250-1000 employees
The UAE's General Civil Aviation Authority regulates and oversees civil aviation activities. It ensures the safety, security, and efficiency of air transport within the Emirates.
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