Team Leader - Mechanical

Job purpose

To manage, workshop vehicle allocation, repair Quality, Technician Utilization, efficiency, productivity, and on-time readiness of Vehicles.

Job responsibilities

Financials

• Ensure achievement of Workshop target (Financial & non-financial).

• Explore additional repair opportunities liaison with Estimator for Insurance approval.

• Explore additional repair opportunities liaison with Service advisor for customer approval.

• Support Frontline team to Upsell various Value-added services (Smart Repairs).

• Ensure over time schedule of the Technicians, if necessary.

Strategic Implementation

• Monitor Technicians utilization, Efficiency and Productivity

• Ensure punctuality and discipline of workshop Team in the shop floor.

• Ensure, job orders are received hard copy/system and allocated to technicians based on skill matrix and Promised delivery time.

• Assist Team/Technician in diagnosing complicated cases by providing complaint occurrence condition information

• Technical/diagnosis assistance to Technicians/Front Line staff

• Supervise and guide the repair work

• Responsible to attend high profile & corporate customers with utmost professionalism.

• Stand-in in place of Workshop manager and support workshop manager as and when required.

• Handle & resolve critical customer complaint and escalate to workshop manager for further assistance if required.

• Provide mentoring, coaching & on job training to newly joined Team Leaders.

• Assist reception Workshop Manager on day-to-day activities as and when required.

• Ensure workshop and Technicians cleanliness

• Conduct post service/repair vehicle testing dynamic/static confirm services/repairs carried are meeting Quality standards

• Identify parts required for repair, generate system indent and co-ordinate with Parts department. Process VOR/CPVOR/Cannibalization request for non-available parts.

• Maintaining good interpersonal relation with subordinates and superiors.

• Provide continuous feedback to Workshop Manager to rationalize Standard Hours

• Ensure quick TAT for Production Line and Major Express repairs.

• Ensure quick TAT for internal & Fleet customers repairs.

Customer Journey

• Ensure on time completion of job as per delivery schedule.

• Technical interaction/explanation with customers if required.

Stake holder Management

• Ensure total work quality and repair process as per manufacturers Standards.

• Liaison with warranty section in executing warranty/Goodwill/recall campaign claim identification and approval process management.

Learning & Growth

• Motivate Technicians and maintain teamwork.

• Sharing/explanation of PSU/Technical bulletins with Technicians.

• Providing on job training for Technicians.

• Evaluation & feedback – Post Training improvements.

• Annual performance appraisal of his direct reporting Team members.

• Show initiative for training and self-improvement provided by the

• Policies, Procedures and Corporate Governance

• Ensure W/S safety procedures and requirements are strictly applied and followed as per SOP (personal safety/equipment safety/customer’s vehicle etc.)

• Ensure W/S teams adhere to proper documentation before starting repairs, repair approved jobs, job allocation, Technician Clock in/Clock, HSE procedures etc.

• Adhere to Warranty Claim Policies in line with Principal guidelines.

Educational Qualification

• Degree/3-year Diploma in Automobile/Mechanical Engineering

Work Experience

• 3-5 years practical experience in Dealership with minimum 2 years at supervisory level.

Competencies

• Should have valid driving license.

• Should have working knowledge about Digital tools used in the Automotive Industry.

• Leadership & Communication skills

Languages

• Basic English