Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
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Job Description
Key Result Areas - Responsible for delivery by the team of sales leads targets.
• To manage the team of PL sales & Fulfilment and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
• To ensure that number of unqualified leads are below 3%
• Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
• Liaise with Sales Manager & Product for calling programs and adequate lists.
• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
• Generate competitive knowledge and create benchmarking standards for the team.
• Measure and improve cost efficiency of Telesales by optimal utilization of resources.
• Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
• Design performance measurement metrics, evaluate and action.
• Call monitoring, coaching and feedback of Telesales agents.
• Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
• Select, recruit, train, certify and deploy Telesales Agents.Job Purpuse:
• To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.Knowledge skills and experience:
• University Graduate.
• Excellent people management skills.
• 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.
Requirements
- •Responsible for team delivery of sales leads targets
- •Manage team of PL sales Fulfillment
- •Ensure all telesales activities meet sales targets
- •Develop and implement telesales strategies and objectives
- •Set challenging sales targets and ensure achievement
- •Maintain service standards
- •Monitor, evaluate and measure performances
- •Ensure number of unqualified leads are below 3%
Nice to Have
- •University Graduate
- •Practical marketing background
- •Strong Sales and customer focus
- •Ability to think creatively
- •Ability to work under pressure
- •Excellent presentation skills
- •Good team player
- •Result-driven attitude
Responsibilities
- •Build value propositions
- •Examine obstacles and review sales approach/tactics
- •Identify winning strategies
- •Liaise with Sales Manager Product for calling programs
- •Schedule projects to generate sales leads
- •Plan for capacity to enable consistent sales conversion
- •Generate competitive knowledge and create benchmarking standards
- •Measure and improve cost efficiency of Telesales
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