In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.Job Description:

Parsons is looking for an amazingly talented IT Support (Saudi National) to join our team! In this role you will get to provide hands-on and remote IT support services for desktop systems, servers, networks, and telecommunications infrastructure across the Riyadh Metro Project and related site offices, ensuring the efficient operation of business-critical technology services.

What You'll Be Doing:

Provide in-person and remote technical support for the installation, repair, maintenance, and troubleshooting of desktop computers, workstations, software, hardware, and telecom circuits.
Support daily IT operations across the Riyadh Metro Project and associated site offices, including desktop, server, network, voice, and mobile device support.
install, configure, and troubleshoot Windows-based operating systems and business applications, including Windows 11.
Perform PC and server installations, upgrades, preventive maintenance activities, and configuration management tasks.
Support network infrastructure, including TCP/IP connectivity, VPNs, routers, managed switches, and firewall configurations.
Manage Active Directory user accounts, permissions, group policies, and administrative rights.
Coordinate with vendors and third-party support providers to resolve technical issues related to hardware and software systems.
Document incidents, service requests, and status updates through Salesforce and other designated ticketing platforms.
Provide guidance to end users on IT standards, policies, procedures, and proper use of technology resources.
Follow up with users to ensure issues are resolved effectively and maintain a high level of customer satisfaction.
Prioritize and manage multiple support requests in a fast-paced operational environment while maintaining service quality and responsiveness.

What Required Skills You'll Bring:

Degree or professional qualification in Computer Science, Information Technology, or a related discipline.
Minimum 3 years of post-graduate IT-related work experience.
Hands-on experience in PC and server installation, configuration, and maintenance.
Strong knowledge of networking fundamentals, including TCP/IP, VPNs, routers, managed switches, and firewall configurations.
Good understanding of Windows desktop operating systems, including Windows 11.
Working knowledge of Active Directory administration, user account management, group policies, and access rights.
Ability to diagnose, troubleshoot, and resolve common hardware, software, and networking issues.
Experience providing end-user support within an IT support, desktop support, helpdesk, or MIS environment.
Excellent verbal and written communication skills in English.
Ability to work independently, manage priorities effectively, and perform under pressure in a rapidly changing environment.
Strong customer service, teamwork, and multitasking skills.What Desired Skills You'll Bring:

Industry-recognized certifications such as MCP, MCSE, CCNA, or ITIL.
Experience supporting large-scale infrastructure, transportation, or rail projects.
Familiarity with Salesforce or similar IT service management and ticketing systems.
knowledge of voice systems, telecom circuits, and mobile device support.
Strong analytical and problem-solving capabilities with the ability to work effectively with multiple stakeholders.Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer tohttps://www.parsons.com/fraudulent-recruitment/.

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🚨 Urgent Hiring — Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged.

Ready to Empower a Growing Team and Shape Our Future?

At Hadley Designs, we believe that learning should be enjoyable, engaging, and screen-free. Millions of parents and teachers trust our beautifully designed, developmentally aligned educational tools to help children grow and thrive. As a fast-growing brand, we are on a mission to make learning meaningful for families around the world.

We are seeking a Director of People Operations & Recruiting to join our team and build the systems that will drive our next phase of growth. If you are passionate about creating scalable people systems, empowering teams, and cultivating a culture that supports both personal and professional growth, this role offers a unique opportunity to make a significant impact.

About Hadley Designs

Hadley Designs is redefining early education with creativity and purpose. Every product we create is hand-drawn and teacher-designed, crafted with care to build confidence and connection. Our screen-free tools help families and teachers make learning fun and meaningful, nurturing curiosity and creativity in children.

Our Mission:
We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. We create beautifully designed, developmentally sound tools that replace noise and distraction with connection, curiosity, and real learning.

Our Vision:
We aim to build the most trusted children’s brand in the world, present in millions of homes, reshaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

Role Overview

As the Head of Talent Acquisition & Culture, you will own how Hadley Designs sources, vets, and closes top global talent, and you will own the broader people system that talent steps into. You will partner with leadership to design the recruiting engine that consistently delivers strong top-of-funnel for every open role, and you will scale the people systems that hold a remote, contractor-centric organization together as it grows toward $100M and beyond.

This is a leadership-tier role with 1 direct report (the People Operations Specialist) and end-to-end ownership of the talent and people functions. Your weeks will be heavier on recruiting in the near term, live pipelines, structured interviews, test projects, employer brand, and steady on People Operations throughout (onboarding, performance frameworks, contractor renewal, leadership enablement).

Key Responsibilities

Talent Acquisition (the #1 outcome of this role):

Recruiting Pipeline Management: Source candidates across LinkedIn, job boards, freelancer platforms, and referrals; filter applicants for red flags, competency match, and scorecard alignment.

Test Project & Interview Operations: Run test projects, review submissions, conduct first-round group interviews, and manage candidate experience end-to-end.

Sourcing Channel Optimization: Manage and optimize sourcing channels based on performance; build \"always hiring\" shortlists for recurring high-leverage roles.

Employer Brand & Glassdoor Defense: Monitor and manage Glassdoor reviews, organize team review drives, ask for feedback, flag issues, protect brand rating.

Hiring Metrics & Funnel Reporting: Deliver weekly hiring pipeline reports broken down by channel and role; track funnel performance against KPIs.

People Operations:

People Systems Leadership: Design and implement systems for engaging, onboarding, and retaining talent, align

ed with the company's growth objectives.

Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business.

Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization.

Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention.

Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness.

External Partnerships: Partner with external service providers to enhance and support people operations as necessary.

How Success Is Measured (two bold sub-headers, each with bullets):

Talent Acquisition KPIs:

Average time to fill open roles: under 45 days.

Weekly applicant volume per active role: 250+ qualified applicants.

Weekly hiring pipeline report by sourcing channel: 100% completion, on time.

Completed candidate case studies available for review per role per week: 15+.

Glassdoor company rating: maintain 4.5+ average across the year.

People Operations KPIs:

Successful implementation of people systems that directly support the business's ability to scale.

Strong employee retention rates, with high performance and engagement.

Improved leadership confidence in people systems, talent readiness, and organizational alignment.

Predictable, scalable people operations that contribute to the company's growth and success.

Requirements

Who You Are

You are a recruiting-strong, systems-oriented leader. You have personally closed difficult hires, not just managed a team that did. You move fast in a sourcing pipeline, you can run a structured interview that lands the right read on a candidate in 30 minutes, and you are equally comfortable defending the company on Glassdoor as you are building a 90-day onboarding plan. You thrive in a fast-paced, remote-first, contractor-centric environment and have a track record of both filling open roles ahead of timeline and scaling the people systems that retain the talent you bring in.

Talent Acquisition / Recruiting (must-haves):

3-5+ years of full-cycle recruiting experience, ideally in remote or e-commerce organizations.

Proven track record of hiring across marketing, ops, Amazon, product, and leadership roles.

Experience running structured interviews, test projects, and group interviews.

Familiarity with recruiting tech stacks: LinkedIn Recruiter, Workable, OnlineJobs.ph.

Comfortable managing hiring systems using Notion, ClickUp, or lightweight ATS tools.

Strong writing ability: clear job posts, compelling outreach, direct candidate comms.

Ability to handle 5-10 active roles at a time with no drop-off in process.

Experience defending brand reputation and responding to feedback (e.g. Glassdoor).

Experience building and running reporting for hiring metrics.

People Operations (must-haves):

5+ years of progressive HR or people operations experience, with leadership responsibility.

Bachelor's degree in Human Resources, Business, or a related field.

Direct experience operating contractor-centric or distributed teams.

Demonstrated success building compliant, scalable people systems.

Strong understanding of contractor classification, employment law, and risk mitigation.

Benefits

Why Join Hadley Designs?

Build the people function as a true growth lever that directly supports execution and scale
Partner closely with executive leadership on scaling the organization
Operate in a high-ownership, execution-focused environment
Remote flexibility with real responsibility and influence
Help shape how a modern, fast-growing company builds and retains talent

Apply Today

Apply now and help make learning fun, engaging, and screen-free for families everywhere.

P.S: If you don’t hear from us within two weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.

Why You’ll Love Working Here

Impact: Your work will directly impact how families experience learning through the Hadley Designs brand.
Culture: Join a passionate, mission-driven team that values trust, creativity, and collaboration.
Flexibility: Enjoy the freedom of a remote role with flexible working hours.
Benefits:
Remote-first work environment
Paid time off and holidays
Access to learning resources and professional development
Free access to Hadley Designs products
Regular interaction with leadership, including the CEO and CMO
Stability from a decade as a family-founded, mission-driven brand

Apply Today

If you’re ready to make a meaningful impact in a growing company that’s shaping the future of learning, apply now to join the Hadley Designs team as our Head of Talent Acquisition & Culture. Help us create a lasting impact on families, educators, and children worldwide.

P.S: If you don’t hear from us within four weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.

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