Supervisor - Workshop
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Strategic
- Receive Job Orders for service and repair jobs from Service Advisors
- Manage loading and
- Provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.
- Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.
- Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.
- Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.
- Should have flair for selling value added services, tyres, accessories etc.
Operational:
- Responsible to achieve set target productive efficiency for the month.
- Responsible in ensuring workshop productivity is maximized
- Regularly monitor service orders (WIP) and ensure timely billing.
- Responsible for the vehicle's ready turnaround time.
-Responsible to achieve fix right first-time target (FIRFT)
- Responsible in ensuring Technician's Skills are developed for cross-functionality
- Ensure all the direct subordinates are updated of their daily or weekly performance
- Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's
- Responsible in ensuring SOP and workshop Standards are exercised and complied with
Requirements
- •Ability to provide technical justifications for additional repairs
- •Experience in obtaining customer approvals for cost estimates
- •Skill in resolving customer complaints
- •Ability to raise material requisitions and follow up on parts
- •Flair for selling value-added services, tyres, and accessories
Responsibilities
- •Receive job orders from Service Advisors and manage loading
- •Achieve budgeted revenue targets and productive efficiency
- •Monitor service orders (WIP) and ensure timely billing
- •Ensure vehicle ready turnaround time and Fix Right First Time (FIRFT) targets
- •Develop technician skills for cross-functionality
- •Coach and educate technicians on performance and KPIs
- •Ensure compliance with SOPs and workshop standards
- •Update subordinates on daily and weekly performance
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Al Ghurair Group is a prominent family business in the UAE with diverse interests including food manufacturing, printing, and property development.
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